Service Representative Customer

Ana Coronado

*** ******** **** *************, ** 30044 678-***-**** ads9jq@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service - oriented professional with 1+ years of administrative experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Prepared to facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Multilingual: Fluent in English, French, and Spanish.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Fully capable of organizing large number of records and documents.

Microsoft / MS Word; MS PowerPoint

KEY QUALIFICATIONS

Basic Coding Skills for ICD / CPT Third Party Medicare Medicaid HMO PPO CMS1500 Claim Form Billing Cycle

Claims Appeal Process Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Laws & Ethics Greenway Prime Suite EHR HIPAA Compliance Medical Transcription Office Accounting

Anatomy & Physiology Meaningful Use ICD-9 ICD-10

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2019

RELEVANT PROFESSIONAL EXPERIENCE

Entergy Energy Company 02/2022-10/2022

Customer Service Representative For Entergy Energy Company

Answered Phone calls to towards any billing inquiries as well as set up payment plans, submitted work orders towards any electrical issues like outages and emergencies or repairs that clients would be having. Also submitted call backs to customers if requested to be call backed to dispute issues towards their accts, I also submitted orders to start or cancel service with Entergy. I also answered bilingual calls preforming the same tasks.

Aston Carter San Diego 08/2021-12/2021

Customer Service Representative for Urgently Road Side Service

Answered phone calls to set up roadside services requested by customers for auto insurance providers that our company partnered up with, also took payments from customers for roadside services, answered questions from customers toward services that we provided as well as verified insurance information by making outbound calls towards verifying any information needed for customer also answered bilingual calls performing the same tasks.

First Source Health Plans Louisville, KY 08/2020-04/2021

Customer Service Representative For BCBS of MI

>Answered Phones, provided In network and Out of Network Benefit information, took care of customer billing and payments, Provided customer service, and answered customer questions towards benefits procedures that are covered by BCBS of MI, Provided information towards any questions that customers had about their medical,dental,or vision policies, answered questions that customers had towards medical claims

AVG Cleaning Service - Lawrenceville, GA 08/2017 - 01/2019

Administrative Assistant / Secretary

Answered phones, scheduled appointments for cleanings, and took care of customer billing and payments.

Provided customer service, arranged weekly schedules, and answered customer questions.

Managed the retention of clients, booked future services, and maintained knowledge of prices and promotions.

ADDITIONAL WORK EXPERIENCE

Full Time Student - Lawrenceville, GA 03/2018 - Present

Remain self-directed, motivated, and accountable for personal actions.

Come prepared for class and complete assignments on time.

Navigate new technology, utilize available resources, and set realistic expectations.

Aaron's Rent to Own - Tucker, GA 04/2014 - 11/2014

Customer Service Representative

Provided customer service, drove sales, assisted with inventory, and maintained product and promotional knowledge.

Assisted with the process of signing up for rentals or buying processes and created and set up customer accounts.

Maintained a financial budget and breakdown created for the customers to establish payment plans.

VOLUNTEER EXPERIENCE

Lawrenceville Animal Shelter - Lawrenceville, GA 03/2014 -Present

Volunteer

Clean animal cages, walk dogs, and assist with feeding the animals and grooming the animals.

Epilepsy Foundation of Georgia - Atlanta, GA 03/2004 - Present

Volunteer

Help with arranging support groups, promote epilepsy awareness, and volunteer in activities and programs.

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