Customer Service Substitute Teacher

Karen Jamison

***** * ****** **, ***** Creek, AZ 85142 254-***-**** (C) ***********@*****.***

Objective

My objective is to become a value-added employee of the company, set goals and reach them, succeed at every task I am assigned, and get advanced to a higher position quickly.

Education

BACHELOR OF ARTS MAY 1989 DILLARD UNIVERSITY, NEW ORLEANS, LA

Major: Business Management

Minor: Accounting

Skills & Abilities

MANAGEMENT

As a military wife of 20 years, I have managed 10 moves, enrolled 2 children in almost 15 different schools, adjusted to living in two other countries and handled the household finances.

As secretary of Victory Community Church-AZ, I manage the electronic giving and the regular monetary giving.

SALES

As an Avon Representative I achieved the level of President’s Club three consecutive years by having sales of $10,000 in one year.

LEADERSHIP

As an Avon Representative, I was a unit leader and supervised 25 representatives.

I am in leadership and a board member at Victory Community Church.

Experience

SUBSTITUTE TEACHER QUEEN CREEK UNIFIED SCHOOL DISTRICT QUEEN CREEK, AZ SEPTEMBER 2018-MAY 2020

In this position, I was responsible for instructing students on the lessons prepared by the teacher and manage them to make sure assignments were complete.

CUSTOMER SERVICE ACCOUNT MANAGER TELETECH/REVANA TEMPE, AZ AUGUST 2016 – FEBRUARY 2017

In this position, I was responsible for retaining customers for ADT. I worked with two computer monitors navigating various systems to assist the customer. I reached all metrics and received a bonus for performance every month.

INDEPENDENT REPRESENTATIVE AVON, QUEEN CREEK, AZ NOVEMBER 2010 – MAY 2016

In this position I talked with various people about purchasing Avon Products. I received their order and delivered it to the customer when it arrived.

I also offered people an opportunity to become an Avon Representative whether it was in person or calling someone who had an interest in becoming an Avon representative.

TEACHER’S AIDE KILLEEN INDEPENDENT SCHOOL DISTRICT, KILLEEN, TX AUGUST 2007 – MAY 2009

In this position I was assigned to work with six teachers doing various duties; supervising the students in the teacher’s absence, escorting them to different classes, making sure the teachers had all instructional material for the students, spent one-on-one time testing students.

CUSTOMER SERVICE REP SALLIE MAE, KILLEEN, TX AUGUST 2006 – DECEMBER 2006

In this position, I was trained using the company’s software on how to navigate their system. I handled inbound calls to assists customers with their school loans.

TEACHER’S AIDE LEAVENWORTH SCHOOL DISTRICT, LEAVENWORTH, KS AUGUST 2002 – MAY 2003

In this position I was assigned to work with children with very special needs; mentally and behavioral.

TEACHER’S AIDE HENRY COUNTY SCHOOL DISTRICT, MCDONOUGH, GA AUGUST 2000 – MAY 2002

In this position I was assigned to assist the teacher various duties; organizing lessons, supervising students.

AFTER SCHOOL TEACHER HENRY COUNTY SCHOOL DISTRICT, MCDONOUGH, GA AUGUST 2001 – MAY 2002

In this position I helped students with their homework and supervised them until their parents picked them up.

TEACHER’S AIDE HARDIN COUNTY SCHOOL DISTRICT, ELIZABETHTOWN, KY AUGUST 1998 – MAY 2000

In this position I worked as a substitute teacher.

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