Customer Service Active Directory

Gonzalo Quezada III

Cibolo, TX

Cell: 210-***-****

Email: ********@*****.***

SUMMARY

Information Technology Security Professional with distinctive problem-solving abilities and great customer service skills. Experienced in the service industry working independently and in a team environment. Extremely fast learner of new technologies with capability to create and maintain new procedures quickly and efficiently. Fluent in Spanish and American Sign Language.

EDUCATION

Information Technology and Security Administration Certificate, MyComputerCareer Feb 2022

Texas State University - Information Technology Courses

APPLIED LEARNING

Firewalls, Encryptions, Malware, IPS/IDS, Wireless, RADIUS TACACS+, Active Directory, Protocol Security IPsec, Sniffing, SSL, S/MIME, VPN, Risk Management, Multifactor Authentication,

Hardware components O/S, Network Interface Cards, Processors, Troubleshooting, Configuration, Networking, Microsoft Office (20+ Years), Azure, Type 40+ words per minute, Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors,

Software: Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing,

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System

EMPLOYMENT HISTORY

REALTOR® Jan 2005 – Present

Manage numerous properties; use AppFolio Software-2013

Owner Hawaiian Shaved Ice Mar. 2000 – Dec. 2006

Managed daily operations, ordering of all products, managed recruitment of employees

Increased profit margin by 45% creating the opportunity to open a second location

Hiring Manager Adecco July 1994 – Oct. 1999

Supervised over 350 employees with daily operations

Reviewed all incoming resumes of potential new hires for senior recruiter to review

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