Support Agent Customer Service

Sheniqua Capers

** ****** *****

Starkville, MS *9759

662-***-****

***********@*****.***

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Skills

●Customer Service

●Technical Support

●Call Center Support Agent

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Experience

Client Logic/Dell Technical Support Agent

2006-2008, Starkville, MS

●Responsible for providing phone-based technical support for Dell client products

●Assist customers in determining problems, and provide resolutions on technical and service problems

●Responsible for customer satisfaction through effective handling of customer problems

●Ensure proper escalation procedures are followed

Sitel/Customer Service Support Agent

21018-2020, Starkville, MS

●Communicate with current and potential clients via telephone, email, online chat, or social media

●Maintain a courteous and calm manner at all times to de-escalate stressful situations

●Document personal information to create, update, or adjust customer accounts

●Suggest products and services to clients based on their requests and needs

●Answer inbound calls or generate outbound calls, in some cases

cold calling to follow up on orders

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Education

Starkville High School/High School Diploma

2002, Starkville, MS

East Mississippi Community College

2012-2014

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References

Available Upon Request

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