Library Assistant Customer Service
Resume:
Jakob Thelen
UofT Student, WDS Director of Operations (>5 years)
Mississauga, ON L5K1G8
*****.******@****.********.**
EXPERIENCE
Wolf’s Driveway Sealing, Oakville — Founder, Director of Operations
June 2014 - PRESENT
Typical daily tasks may include some or all of the following:
●Managing phone calls, employees, spreadsheets, invoicing, budgets, expense reports
●Lead conversion, client scheduling, route planning and dispatch
●Pitching, negotiating, and drafting contracts, forging company partnerships
●Training of new hires (personally trained two in 2020 and 2021, both of whom are still under my employ)
●Managing online presence: SEO, SMO, digital marketing, Google Business, etc.
●Property maintenance, asphalt and concrete maintenance and repair; workplace safety protocols with propane torches, concrete saws, and hazardous materials (e.g., coal-tar emulsion, asphalt emulsion, low-VOC sealants)
In 2014, I founded an asphalt maintenance and repair company that now services much of the GTA. The past two years have been focused on scaling operations, and I am responsible for all day to day management activities as well as the majority of the physical labour involved. We are still a small company, but in 2021 were nominated for the Canadian Business Award and we are poised to buy out a major local competitor in 2023. Specifics of prior employment history are available upon request. Outside of conventional employment, which has been primarily in the labour sector, I have extensive environmental volunteer experience with organizations such as Credit Valley Conservation, work for which I received a Conservation Award; LitterNot, for whom I have volunteered seasonally for over ten years; World Wildlife Fund, and the Great Canadian Shoreline Cleanup, and have participated in a number of research projects working with the chair of the Department of Environment at UTM.
OBJECTIVE
To secure a stable, part-time job to supplement my income working somewhere that I enjoy, ideally during evenings and weekends.
SKILLS
Strong oral, written communication
Collaboration
Team management
Crisis management
Financial management
Customer service
Critical thinking
Organizational skills
Workplace safety
EDUCATION
University of Toronto, Mississauga — B.Sc.
SEPT 2018 - APR 2023
Double major in biology and environmental management, with a minor in environmental law. I intend to pursue graduate studies in either conservation biology or sustainable entrepreneurship.
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