Service Representative Customer
Resume:
April Shaynick
Philadelphia, PA *****
***********@*****.***
Willing to relocate: Anywhere
Work Experience
Client Service Representative
Last video store standing - Philadelphia, PA
June 2021 to Present
Sold products to customers, took care of inventory, handled customers questions and complaints Customer Service Representative
The exchange thrift store - Philadelphia, PA
November 2020 to February 2021
Stocked inventory, checked out customers at the register, handled any questions or concerns Cashier
A.C. Moore - Philadelphia, PA
February 2019 to February 2020
Checked out customers purchases at the counter
Stocker
ShopRite Supermarkets - Philadelphia, PA
July 2014 to July 2016
Stocked shelves overnight
Police Officer
City of Philadelphia, PA - Philadelphia County, PA July 2000 to July 2014
Handled all radio calls, responded to domestic calls, auto accidents, etc Education
High school diploma in Business
Mercy vocational - Philadelphia, PA
September 1984 to September 1988
Skills
• Law Enforcement
• Computer Skills
• Cash Handling
• Security
• Surveillance
• Customer Service
• Call Center
• Customer Support
Assessments
Customer focus & orientation — Familiar May 2022 Responding to customer situations with sensitivity Customer service — Completed May 2022 Identifying and resolving common customer issues Call center customer service — Completed May 2022 Demonstrating customer service skills in a call center setting
Completed Sales skills — Familiar May 2022 Influencing and negotiating with customers Written communication — Completed May 2022 Best practices for writing, including grammar, style, clarity, and brevity
Scheduling — Completed May 2022 Cross-referencing agendas and itineraries to avoid scheduling conflicts Verbal communication — Completed May 2022 Speaking clearly, correctly, and concisely Outside sales — Completed May 2022 Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Inside sales — Completed May 2022 Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Bookkeeping — Proficient May 2022 Calculating and determining the accuracy of financial data Working with MS Word documents — Completed May 2022 Knowledge of various Microsoft Word features, functions, and techniques
Contact this candidate