Customer Service Time Receptionist

FERNANDA CISNEROS

EXPERIENCE

MAY **** - PRESENT

Co Manager, Jiao

Utilize advanced software to serve consumers as well as setup schedules, aid consumers with any questions or concerns that transpired, interview and hire potential employees. Also formulated plans to further improve our customer service and efficiency to attract more of the downtown population.

APRIL 2021 – MARCH 2022

CASHIER / OFFICE, CAKE BROS BAKERY

Used different technology devices to communicate and aid customers, kept the store clean and up to standards, and aided customers with any questions about items and orders. Worked at the register and at a desk responding to emails, answering questions over the phone, and filling out orders.

• Oral and written communication

• Technical skills

• Microsoft and Excel

• Organizational skills

• Dependability

FEBRUARY 2018 – JUNE 2021

CASHIER, EL MORAL

I kept the front end presentable, aided customers with any questions, and used the register. EDUCATION

AUGUST 2017 - JUNE 2021

HIGH SCHOOL DIPLOMA, J STERLING MORTON WEST HIGH SCHOOL While attending my former school I was student of the month all four years. During that time, I did not receive discipline for poor behavior or misconduct. Upon graduating I received the Spanish seal of Biliteracy on my diploma.

SEPTEMBER 2021 – PRESENT

EAST-WEST UNIVERSITY

I am currently enrolled at this university located in Chicago, Illinois; I am expected to graduate in May 2025 with my bachelor's in business.

SKILLS

• Detail oriented

• Foreign language

• Attentive to customer's needs

• Technical skills (MS Word, Excel, etc...)

• Ability to work under pressure

ACTIVITIES

While in school I managed to remain student of the month by being passionate about my education and aiding my peers. I managed to learn Spanish and French allowing me to expand my communication skills. I like to give back to my community by volunteering at my local soup kitchen to supply nourishment to those in need. I will further contribute by donating everyday goods.

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