Customer Service Agent

CHERYL AVERY

Columbia, SC***** H: 803-***-**** C: 803-***-**** **************@*****.***

Currently hold a business LLC under Avery-Insurance-Agency LLC, which that was established in 2021. Established partnership for increase sales and business. Time Management Skills

Active Listening

Communication skills

Customer Service Skills.

Leadership Skills.

Broker, 12/2021 to Current

Avery- Insurance- Agency LLC – Columbia, SC

Customer Service Agent provided problem solving skill while building working relationship with client. Transferring informational products material to increase knowledge of up grades and changes to products. While keeping up with the latest trends.

Customer Service Representative, 09/2021 to Current Everise – National, SC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recommended products to customers, thoroughly explaining details. Maintained up-to-date Medicare knowledge of product and service changes. In and outgoing calls 40+

Customer Service Agent, Contract, 09/2020 to 12/2022 Assurance (Qualfon) – Tampa, FL

Established Avery-Insurance-Agency LLC founded in 2021. to current Educated clients on account services and resolved client inquiries regarding current and passed plan type. Entered customer information into customized computer system with Eapp to document and organize client records

Helped large volume of customers every day with positive attitude and focus on customer satisfaction Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service Bachelor of Arts: Psychology, 05/1997

South Carolina State University - Orangeburg, SC

Licensed Health AHIP - Currently

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

CERTIFICATIONS

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