Darling Fajardo

Tujunga, CA *****

ads9dw@r.postjobfree.com

818-***-****

Bilingual speaking individual looking for long term employment. Very motivated to start in a position where I can develop great work skills and grow within a company. With my experience through the years of working in customer service/food services I have learned to work at a fast paced, multi- tasking environment and with a wide range of personalities. Ability to meet challenges head-on. Organized independent worker /team player with strong time management skills. Excellent at juggling multiple tasks and working under pressure. Great with customer etiquette and courtesy. Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Solo Pest Management - Lake Forest, CA

January 2020 to July 2021

Solo pest Management is in the same pest control industry as Ecola which allowed me to advance my skills with helping customers and complaints, processing billing information, scheduling, financial issues, accurately entering data into the pest pac system, maintaining correct documentation and notes for each individual customer & association as well as preparing for management positions. I've maintained advanced data entry and advanced computer skills.

• Greeted customers

• Managed customer accounts

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Transferred one time customers to on-going service

• Managed check processings

CSR

Ecola Termite and Pest Control Services - Mission Hills, CA March 2018 to October 2019

Ecola Services has allowed me to grow as a customer services representative by helping customers with complaints, processing billing information, scheduling, financial issues, accurately entering data into the pest pac system, maintaining correct documentation and notes for each individual customer & association etc. I've developed advanced data entry and intermediate computer skills. Becoming one of the top 3 CSR since I started.

• Greeted customers

• Managed customer accounts

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

Customer service

Taco Bell - Sunland, CA

May 2016 to June 2017

Duties included in charge of food line, packing food for correct customer at a timely manner, Cleaning lobby area and restrooms.

References Isabel Fajardo MPM Employee

Education

High School Diploma

Verdugo Hills High School

June 2017

Skills

• Customer Service

• CSR

• Customer Support

• Bilingual

• Pest control

• Computer skills

• Maintenance

• Microsoft Office

Assessments

Customer Focus & Orientation — Proficient

November 2019

Responding to customer situations with sensitivity. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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