Customer Service Agent

Jasmyne L. Castillo

**** ********** *****, ***. *, St. Louis, MO 63125 ~ 956-***-**** ~ *********@*****.***

Objective:

To find a position challenges me and fosters creativity in developing more efficient and effective processes.

Relevant Work Experience:

Customer Service Agent, Jan 2021-Aug 2021

Humach Pharr, TX

Responsibilities:

Responded to call inquiries and city services along with information.

Leveraged experience and customer service skills to guide caller toward optimal support options.

Responded to questions and followed up customer interactions.

Customer Service Agent, 2018-2020

Ticketmaster Pharr, TX

Responsibilities:

Combined active listening skills, prepared scripta, and personal communication expertise to determine best solution for each caller.

Managed details of completing sales,payments, refunds,and exchanges.

Researched assistance required and offered accurate information to resolve issues.

Customer Service Representative, 2017-2018

Teletech Mcallen, TX

Responsibilities:

Inbound calls. Used multi-screens to navigate through customers profiles.

Utilized computer system to look up and record information concerning members accounts.

Provided solutions, recommendations, and replacements using an empathetic approach and demeanor.

Respond to concerns or complaints of members by taking prompt action.

Education:

PSJA- San Juan, TX

3.6 GPA 2014

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