Customer Service Agent
Resume:
Ayatollah Hylton
Coconut Creek, FL *****
*******@*****.***
RTV Coordinator/ Product Specialist
CompUSA, Plantation, FL
• Tested and returned products to vendors.
• Provided customers with in-depth knowledge of information on hardware and software necessary for in-home and business set ups.
• Provided technical support for CompUSA’s network.
• Decreased the stores’ competition by staying up-to-date on new technologies and learning innovative product knowledge Provided exceptional customer support to new and existing customers. DSL Network Installer/ Services Technician
Eco Comp (AT&T), Coral Springs, FL 2008-2016
• Conducted commercial and residential installations of DSL circuits over POTS lines and over transmit/receive circuits in Miami/Fort Lauderdale area
• Diagnosed DSL troubles from circuit provisioning to end user hardware
• Investigated and corrected issues by troubleshooting according to established procedures
• Completed all jobs, average 4-8 daily, by time requested. Customer Service Agent
Teleperformance, Boca Raton, FL
• Answered phones from customers professionally and responding to customer inquiries and complaints.
• Researched required information using available resources.
• Handled and resolved customer complaints regarding product sales to customer service problems.
• Provided customers with the organization’s service and product information.
• Processed forms, orders, and applications requested by the customers.
• Identified escalating priority issues and made reports to the high-level management. Cable Installation Technician
Eco Comp (Time Warner Cable), Weston, FL 2016-2018
• Performed customer installations for video, high speed data, digital phone, and new products
• Replaced and mounted of single dwelling unit and multiple dwelling units wall boxes
• Installed equipment and network interface units and drop wires into customer location
• Jones Communication Certification
Director/ editor/ videographer
John Dingo Production, Coconut Creek FL 2018 - Present
• Direct music videos for Jamaican and American artistes
• Work closely and collaboratively with an established production company to produce music videos with sizable budgets ($12k- $25)
• Edit and finish music videos for client approval
• Do still photography and content creation using short video reels for local fashion designers Education
American Intercontinental University Weston, FL 2008 Bachelor of Science in Information Technology
Jones certification
Experienced and knowledgeable Customer
service professional. Innovative and motivated
team player with a proven track record of
prioritizing and completing tasks as assigned
Work Experience in a timely manner.
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