Reservation Agent Front Desk
Resume:
Mary Brutus
Contact Information
Homestead, FL. 33032
****.******@***.***
Objectives
To obtain an Entry Level Administrative position.
Experience
Reaching Solutions
Housing Manager
July 2019 - Present
Managing Migrant Protection Protocol sites, presiding over site scheduling and daily shift oper- ations, providing training to staff, maintaining health and cleanliness standards, liaison between management and staff, inventory of equipment, and counseling on conflicts and conduct. Chesapeake Beach Resort
Night Auditor Supervisor
February 2018 - July 2019
Auditing of the guest ledgers, ensuring accuracy of all financial information, as well as perform- ing normal front desk attendant duties
Cheeca Lodge & Spa, Islamorada, FL
Housekeeping Office Coordinator / Housekeeping Supervisor 10/2016 - Present
Responsible for maintaining the security of all room keys and locks to various cabinets, and drawers. Create housekeeping room attendant and supervisor worksheets, and checklists. Also responsible for ensuring housekeeping amenities and supplies are well stocked. Miami-Dade Elections, Miami, FL
Administrative Trouble Shooter
02/2016 - Seasonal
Assigned to supervise 10 to 15 polling locations on Election Day and address administrative and technical issues as needed.
Marsh & McLennan, Miami, FL
Receptionist
03/2016 - Seasonal
Responsible for handling phone calls, taking and relaying messages accurately, greeting and screening calls from vendors, customers, job applicants, and other visitors to assure security of assigned floor.
Miccosukee Tribe Gaming Agency, Miami, FL
Surveillance Specialist
04/2010 - 07/2014
To maintain the integrity of Indian Gaming by continuously monitoring the gaming areas and making sure that violations such as house rules, policy, procedures, cheating, collusion, fraud, theft, and gaming violations are not being committed. Conduct investigations and report writ- ing.
Miccosukee Resort & Gaming Casino, Miami, FL
Front Desk Agent
09/2009 - 04/2010
To greet and register guests, provide prompt and courteous service, and close out guest ac- counts.
Cheeca Lodge & Spa, Islamorada, FL
Reservation Agent
03/2008 - 12/2009
Handle all incoming reservation calls with efficiency and professionalism. Accurately make and process new reservations, modify and cancel existing reservations. Provide guest with an excel- lent vacation experience by describing different room types, hotel facilities, services and special promotions. Post advanced deposits and follow up on final deposit. Education
Jones College
Miami, FL
01/2007 - 05/2010
Associates of Science in Business Administration.
Skills
Microsoft Word, Excel, SMS, MSI Cloud PM, Lan Mark, Visual One, and Opera. Fluent in English and Haitian Creole.
References
Available on request.
Contact this candidate