Post Job Free

Resume

Sign in

Customer Support It

Location:
Saratoga, CA
Posted:
October 30, 2022

Contact this candidate

Resume:

Saeed Ghazvini

San Jose, Ca *****

Tel: 415-***-****

ads9a7@r.postjobfree.com

Career:

Project engineering and support in infrastructure, networking and telecommunication fields, promoting companies to have creative, reliable and effective services, focusing on quality, support and satisfaction, to better service and get the most market share.

Accomplishments:

Optimization and overhauling the whole networks’ structures to have better security, performance, supervision, management, support, training division, development, to multiple sales and satisfaction. (%20 cost reduction, %35 sales increase)

Team processing/training and support to significantly boost staff’s expertise, growth and production.

VOIP/PBX/A/V services, maintenance and support, wholesale and retails.

Professional background:

6/2016- Now Monta Vista Oaks

IT support supervisor

- System engineering, server/client hardware/software, administration, virtualization, implementation, security, maintenance, repair and support.

- Network engineering, routing and switching, administration, maintenance and support. - Analysis and planning for system applications, security, training, customer support and CRM

- VOIP/ PBX /A/V planning, setup, maintenance and support.

- ISP & ICT & IDC engineering and data center operation.

- Customer support L1/2/3.

Skills:

● System/application servers/clients hardware/software engineering

● HW/SW, microcontrollers, peripherals and embedded test and repair

● Analog/digital circuit analysis and design

● Network and telecommunications engineering, configuration and support

● Security, intrusion detection, OS hardening, antivirus and firewall

● Team/client online/offline training, support and monitoring

● Customer support, CRM, helpdesk and ticketing

● Audio/Video formats, streaming, controller, hosting, Nginx, Crestron, Gmeet, Team

● Internet services, (AAA/web/mail/dns/ftp …) application programming ● Microsoft Windows, Linux, MacOS, IOS, Android, Scripting & bash, C++, Firmware, Routing & Switching, Virtualization/VMware/Hyper-V/Citrix, Imaging, Clouds services, Datacenter, operation, Debugging tools & lab equipment

Educational Background:

BS & MS Telecommunication and computer engineering

Sharif University of Technology

Saeed Ghazvini / San Jose, Ca 95120 / Tel: 415-***-****



Contact this candidate