Service Representative Call Center

JAYARAJU BOTLA

431-***-**** E: ***********@*****.*** 1390

Barry Downe street, Sudbury, ON P3A 6B9

PROFESSIONAL

SUMMARY

A self-organized professional with demonstrated skills in data analysis, risk management and teamwork. Strong business development professional graduated with post graduate diploma at Cambrian college. SKILLS Great balance between offering quick solutions and writing maintainable code.

Detail oriented, reliable with good organizational skills.

Strong analytical skills with the ability to collect, organize and analyze large amounts of data with attention to detail and accuracy.

Strong knowledge of various data warehousing methodologies and data modelling concepts.

Ability to document conceptual, technical, and operational information accurately.

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 11/2020 to 09/2021 Amazon Development Centre, India

Managed large amounts of inbound and outbound calls with customers and delivery drivers.

Monitored and analyzed previous campaigns and performed roll-up analysis; provide summary and pertinent reporting on results and next steps.

Experienced at solving customer issues, designing, troubleshooting, debugging and implementing solutions to complex technical issues.

Interacted with customers, third party sellers and analyzed their requirements.

Calculated charges and processed bill payments when required by customers.

Proven experience in providing customer support in busy call center environments.

Exceeded team goals and collaborated with staff members.

EDUCATION Graduate Certificate Project management. /2020 Cambrian College of Applied Arts and Technology, Sudbury, ON Bachelor’s in technology 08/2021

Jawaharlal Nehru Technological University, Kakinada, India

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