Sign in

Supervisory Program Manager

Tucson, AZ, 85746
November 01, 2022

Contact this candidate



**** * ****** ****** ** • Tucson, AZ 85718 • 520-***-****

Objective: Obtain a program/project management position with a forward focused organization, contributing my wide-ranging experience and perspective to add stakeholder value. Work Summary

US Customs and Border Protection (CBP), Tucson, AZ. Supervisory Program Manager, GS-0340-14 (06/2010 to Present) Supervisor: Rachael A. Habitzreuther, Regional Director, 520-***-****. OK to contact.

• The Area Manager (AM) is the second-line supervisor for information technology, telecommunications, and enforcement technology. Provides technical advice on strategic issues, manages projects, and collaborates with other program offices. Reviews assignments and makes decisions based on recommendations or formulates alternate courses of action.

• Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations.

• Coordinates and integrates the direction of four subordinate supervisors, a Mission Support Officer, and up to 45 field technology officers concerning security, information technology, telecommunications, and enforcement technology work involving all CBP facilities, mobile assets, and fixed tower infrastructure for 5000+ users. Prioritizes, assigns, and tracks 45+ operations/maintenance and repair projects and programs valued at over $1 million. Performs Regional Director responsibilities in the absence of the Regional Director.

• Anticipates and meets the needs of both internal and external customers. Delivers high- quality products and services; is committed to continuous improvement.

• Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Continuously communicates outcomes and program status to stakeholders and senior executive leadership.

• Makes well-informed, effective, and timely decisions, even when data are limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.

• Applies financial, asset, and procurement principles in assigned roles as Purchase Card/Travel Approver and with asset management responsibilities.

• Evaluates and considers the impact of changes in legislative and DHS and CBP regulatory requirements on long-range goals and objectives. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

• Creates Standard Operating Procedures used by Field Support Directorate personnel nationwide which provides a consistent approach which organizes and coordinates systematic and thorough operations and professional training. Conducts user feedback sessions.

• Established the enterprise litigation hold electronically stored information preservation program for CBP by collecting requirements from Executive Leadership, the Office of Chief Counsel, and the Department of Justice. Identified and collaborated with stakeholders, established a phased project plan, managed the plan, and modified the plan as FSD gained experience.

• Applies knowledge and competence in the oversight of advanced technology requirements to meet CBP's demand for products and services, customer relationship management, incident management, customer-facing service delivery, communications, and training. Oversees the development of and maintenance of the Soft Sided Processing Facility SAMUEL R. SHIVERS

2 P a g e

and the Mobile En-route Processing Vehicle (MERP). The use of these temporary capabilities provides quick reactionary processing of entrants to support the mission of CBP.

• Knowledgeable of modern management techniques, methods, principles, and labor relations concepts which assure optimum utilization of personnel, equipment and space that accomplishes program objectives. Engaged with National Treasury Employees Union

(NTEU) representatives to negotiate agreements and grievances.

• Interprets appropriate regulatory direction to business activities. Ensures programs and processes are covered by internal controls and follow appropriate precautions to prevent fraud, waste, and misuse of resources in accordance with the Federal Manager’s Integrity Act

(FMIA), Federal Managers Financial Integrity Act (FMFIA), Privacy Act, and Management’s Responsibility for Internal Control (OMB Circular A-123), and CBP Information Systems Security Policies and Procedures Handbook (HB 1400-05D). Emphatic Equal Employment Opportunity (EEO) supporter.

• Ensures that an effective training and development program is established in coordination with the Deputy Executive Director, provides recommendations to the Executive Director for process improvements, technological pilot results, and program gap resolution. Previous positions held

US Customs and Border Protection (CBP), Tucson, AZ. 08/2002 – 06/2010

Deputy Area Manager – GS – 340 -14

Area Service Manager – GS – 2210 – 14

Field Technology Supervisor – GS – 2210 – 13

Field Technology Officer – GS – 2210 – 12

Arizona Air National Guard, Tucson, AZ. (10/1995 to 05/2009) Aircraft Maintenance and Munitions/Communications and Computer Systems Officer Related Competencies: Mission Support, Logistics Management, Aircraft Maintenance Management, Administrative Operations, Aircraft Systems, Communication Systems, Adversity Management, Planning, Budgeting, and IT Systems. Ensured maximum operational capability for 72 F-16 aircraft and the mission readiness of 2700 assigned personnel. United States Air Force, Worldwide. (10/1984 to 03/1995) Jet Engine Mechanic


Master of Science in Computer Information Systems University of Phoenix Bachelor of Science in Professional Aeronautics (honors) Embry Riddle Aeronautical University

Certified Information Systems Security Professional (CISSP) (in-work) University of Arizona

Project Management Professional (PMP) Project Management Institute References

Teresa Johnson (personal) Curtis Chase (professional) 520-***-**** 520-***-****

Contact this candidate