Technical support

FRANCISCO MONTALVO

San Diego, CA ***** 619-***-****

********@*****.*** https://linkedin.com/in/frank-montalvo-4474b6196 PROFESSIONAL SUMMARY

United States Marine Corps and Air force Veteran with over 10 years of proven experience while leading teams of 6 personnel in dynamic, fast-paced environments. Possess a comprehensive background logistics & procurement, OSHA safety, and employee training, with recent, cutting–edge training received in Cybersecurity, Network Security, and Vulnerability Assessments. Possess extensive knowledge in developing and implementing standardized systems, creating productivity models, and implementing continuous process improvement initiatives. Career supported by completion of a 6–month Cybersecurity course from UCSD.

● Cryptographic Attacks

● Vulnerability Scanning

● Routers & Switches

● Malware Identification & Isolation

● Cloud Access Security Broker

● Risk Mitigation Safety

● Authentication Protocols

● Bilingual: English Spanish

● Symmetric Algorithms

IT CERTIFICATIONS

Google IT Professional July 2022

CompTIA Security+ In Progress

TECHNICAL COMPETENCIES

Software:

Microsoft Office 365, SharePoint, Google Docs, Lotus, Adobe Enterprise Applications:

Active Directory & VOIP

ERP Systems (Epicor)

Operating Systems:

Linux, Mac, Windows Server 2022 Windows 8, 10 & 11 Networking:

LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi

Processes:

Change Management, Imaging, OSI Model, Active Directory FRANCISCO MONTALVO

San Diego, CA 92115 619-***-****

********@*****.*** https://linkedin.com/in/frank-montalvo-4474b6196 PROFESSIONAL EXPERIENCE

Broadcast Microwave Services, LLC Poway, CA June 2005 – April 2022 Technical Support/Material Handler/Inventory Control

● Installed, upgraded, supported and trouble-shoot computer hardware, printers, and other peripheral equipment

● Installed, upgraded, and trouble-shoot Windows 7, 8, & 10 and MS Office

● Established and maintained stock records, inventory, materiel control, accounting, and supply reports

● Applied functioning ERP and SAP databases; trained incoming new hires

● Verified accuracy and produced automated and manual accounting records, order receipts, and procurement documents

● Reviewed, submitted, tracked, and received incoming and outgoing orders

● Negotiated lower prices with shipping vendors

● Increased availability of parts, supplies, and equipment

● Coordinated with vendors: FED-EX, UPS, DHL, transportation businesses, Supply Chain Managers

● Monitored inventory level to prevent inventory shortages or inaccuracies

● Responsible for daily cycle counts

● Worked with the planning group

● Analyzed inventory to assure accuracy

● Production reporting, Picked work orders

● Created process to improve accuracy for inventory control University of California San Diego, CA Jan 2020 – July 2020 Cybersecurity Course

Studied and completed an immersive, 6–month course designed to enhance IT skill sets with up-to-date industry standards including server support, network hardening, network infrastructure, virtual environments, vulnerability, and analysis. Training consisted of planning strategies, managing framework, tracking packets using Wireshark, Kali, Metasploit, and Burp Suite.

● Trained and tested, with practical knowledge in ARP, OSI model, TCP/IP, DHCP configuring, Firewall/DMZ, troubleshooting procedures, authentication, subnetting, configuring networks devices virtually and, IPv4 to IPv6

● Conducted a Team Project that successfully infiltrated a web server and investigated a snort log attack from opposing team; authored report and briefed professor on all activities – https://rb.gy/mvqtq4

● Performed within the team during a Malware Analysis Project; researched/documented malware, documented impact and scope and findings, and discussed containment strategies to thwart future FRANCISCO MONTALVO

San Diego, CA 92115 619-***-****

********@*****.*** https://linkedin.com/in/frank-montalvo-4474b6196 attempts – https://rb.gy/bpe2nf

● Managed the public-key infrastructure, transport encryption, securing applications (virtual and cloud systems), access control, and internal reports FRANCISCO MONTALVO

San Diego, CA 92115 619-***-****

********@*****.*** https://linkedin.com/in/frank-montalvo-4474b6196 Previous Relevant IT Experience March 1997-April 2010 US Marine Corps/US Air Force

● Set up new users and giving them access to intranet

● Managed and maintained file servers

● Employed latest security protocols

● Set up network on a USS LHD 4 ship

● Performed daily backups on Unix system

● Installed, upgraded and maintained computer software and periphials

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