NIURKA PUNALES

*** *. **** *****

FLORIENCE, SC *9505

786-***-****

**-**** ** *** ******* time:

Miami-Dade Ambulance Services

**** ** **** **.

MIAMI, FL 33147

305-***-****

My duties are call taking with the capacity of Medical Terminology, filing, sorting out necessity forms, evaluating and organizing reports from the Paramedics/EMT’S. I also assist the dispatcher.

11/2001 TO 10/2002

American Ambulance

2570 S Park Rd

Pembroke Park, Fl 33009

1-305-***-****

I am experienced in dispatching. I also have taken calls from hospital, nursing homes and case managers/social workers. When taking a call, I needed to know the type of diagnosis of post evaluation, medical terminology and critical conditions for the patients required. I also know about O2, IV’s and Monitors. I am also knowledgeable in Medical Billing and insurance companies.

11/99 to 11/2001

Unity general distributors

• Responsible for development of store, the sales associates and payroll general stock, and reporting to the Purchase order.

Receiving department and accounts payable with the responsibility of General Management of the store.

1. OFFICE ASSISTANT DUTIES: RECEPTIONIST

• Answer telephone lines 1-3

• Take accurate telephone messages.

• Transfer calls.

2. CUSTOMER SERVICE

• Take telephone orders (get to know the clients).

• Assist the sales team with client request (i.e.: faxes, etc.).

• Distribute faxes accordingly

3. GENERAL OFFICE DUTIES

• Open, distribute and code all incoming mail.

• Mail client invoices.

• Organize and file posted BOL's.

• Client fax request (i.e.: CofA's, MSDS's, etc.).

• Distribute copies (price increases, vendor letter) to sales team.

• Filing: CofA's, MSDS's and Client correspondence.

4. COMPUTER DUTIES (when needed)

• Invoicing and shipments.

11/93 --99

AT&T American transtech

COACH of customer care AT&T American Transtech 200 w. Cypress

Creek Rd., Ft. Lauderdale, Fl 33309.

I was responsible for development and motivation of 17 associates. Duties included payroll, general administration, maintaining the quality of associates, their conversion rate, talk-time, and average speed and answer the phones within the required limits.

Experience: telemarketing, representative sales, and services to AT&T as their primary long distance, data entry adjustment on customer bill.

1987-1993

NCNB, Nationbank 1

P.O.BOX 31590, Tampa, Fl.

33631

Working as a vault teller, deposit of large amount of money for business corporations, counterfeit detector, FDIC reports, and exchange foreign currency.

1985-1987

OSTEOPATHIC PHYSICIAN

9844 SW 14TH St.

Boca Raton, FL 33428

Experience, Medical assistance, appointments, vital sings, EKG, vena puncture and insurance billings.

EDUCATION:

FORT LAUDERDALE COLLEGE, GRADUATED 1983

BOCA RATON HIGH SCHOOL, GRADUATED 1982

LANGUAGES: FULLY BILLINGUAL IN ENGLISH AND SPANISH

REFERENCE: WILL BE SUBMITTED UPON REQUEST

Contact this candidate