Warehouse, assembly, packing

Susan J. Wilson-Taylor

***-* ******** ****** ***********, NC 28625 *************@*****.*** 828-***-****

Professional Skills

• Master’s Degree (MSW) – Social Work

• Customer Service experience (over 20 years)

• Assistant Store Manager: 7-Eleven (6 months)

• Assembly, Packing, and Palletizing

• Machine Operator experience – GD100/PAC-TEC Machines and Ackley Printer (1 year)

• Machine Operator experience – MG20 Silk Screen Printer (5 years)

• Purchasing and Inventory Management experience (12 years)

• Supervisor: Field Liaison/Supervisor of Intern Students at McDowell County DSS (7 years)

• Supervisor: Lead Customer Service Rep at Anixter Inc. (3 years)

• Supervisor: Program Coordinator at Berkshire Farm (6 months)

• Advocate for homeless and low-income Veterans and families – SSVF Program (1-year)

• Hospice Social Worker – Process of death and dying with dignity (4 years)

• Social Work - DSS Child Protective Services experience (13 years)

• Call Center Operator experience (4 years)

• Instructor and advocate for Intellectual and Developmentally Disabled Individuals (5 years)

Education

University at Buffalo, School of Social Work, 659 Baldy Hall, Buffalo NY 14620

Social Work, MSW – Graduated: Sep 2006

University of Brockport, 350 New Campus Drive, Brockport NY 14420

Social Work, BSW – Graduated: May 2004

Genesee Community College, 1 College Rd, Batavia NY 14020

Human Services, AAS – Graduated: Aug 2002

Work Experience

7-Eleven, Statesville, NC 28625

Assistant Store Manager Nov 21 – Present

Certified Sales Associate Sep 21 – Nov 21

Collaborate with General Manager in delegating and overseeing store responsibilities.

Assist in analyzing financial data including but not limited to profit and loss statements, shortages, and complete location banking.

Help ensure quality and consistent implementation of all marketing, merchandising, food service and gasoline programs.

Demonstrate leadership and customer service skills and competencies by maintaining GPS standards and practices.

Assists in building strong, sales focused teams through training and coaching to develop top performing team members.

Strong communication and problem-solving skills.

Maintain and coach team member on proper cash handling procedures and maintain a balanced cash drawer.

Provide loss prevention techniques when needed.

Inventory Control: forecast, cycle count and adjustments, ordering, electronic inventory check-in, and stock merchandise.

Provide prompt and courteous customer service to patrons and vendors.

Aid in maintaining a clean, customer friendly environment.

Knowledge and ability to handle emergency procedures including robbery and gas spills.

Bestco, Mooresville, NC 28115 Apr 20 – Nov 21

Machine Operator – Print & Sort Line 4 (Sep 2020 – Nov 21)

Setup, operated, and made minor mechanical adjustments to GD100 wrap machines, PAC-TEC wrap machines, and an Ackley printer and hopper.

Ensured correct product were being produced per specifications and batch record.

Responsible for minimizing waste and producing maximum output of quality finished product.

Wrapper Machine Operator – Line 1 & 3 (May 2020 to Aug 2020)

Fully responsible for following batch records and completing reports accurately.

Visually inspect machine for loose or broken parts before starting machine.

Load and thread proper wrapping material as indicated on production schedule.

Startup the wrapping machine with proper setting.

Work with Uniplast Operator to ensure machine is continually supplied with candy and twist wrap needed to meet production target.

Check quality of wrap every 5 to 10 minutes to monitor correct cut-off lengths of wrapping material.

Have full operational knowledge of wrapping machine and be able to adjust minor mechanical faults.

Report mechanical problems to supervisor and/or maintenance.

Disassemble and clean all wrapping machines.

Always keep area clean.

Any other duties that may be assigned.

Packer Palletizer (April 2020 - Aerotek)

Ensure proper packaging material is available to match production schedule.

Inspect product for quality defects (i.e. unwrapped products, loose wrappers, foreign objects, defective packaging and proper labeling/lot numbers).

Package product in cartons/case according to specifications.

Communicate packaging and product quality problems to line leader and/or supervisor.

Stack fully packed /sealed cases on pallet according to product specification layout.

Wrap full pallet of product with stretch wrap; identify with proper production ticket.

Coordinate movement of full pallet with material handler.

Ensure work area is always clean and orderly.

Answerphone Of America, Statesville NC 28677 Aug 18 – Jul 21

Call Center Operator

Communicated with clients via phone, email or chat to resolve their questions or concerns.

Answered calls and wrote phone messages for companies when staff were unavailable.

Dispatched messages or patched calls to appropriate staff or on call worker.

Remained calm and helpful even when dealing with upset customers.

Escalated customer complaints to agencies and team lead when necessary.

Provided feedback and recommendations to management on ways the company can improve.

Performed other duties as assigned by team lead.

Davie County Department of Social Services, Mocksville NC 27028 May 17 – Jan 19

Social Worker III – Child Protection Services (Case Management)

Provided counseling, crisis intervention and intensive case management to families with children under the age of 18 who were at-risk of out of home or foster care placement.

Partnered with families to develop and monitor a Family Service Agreement which outlines activities and goals needed to eliminate further child abuse, neglect, or dependency and strengthen the family unit.

Advocated, supported, and linked caregivers with services and interventions needed to provide a safe, stable, and nurturing environment for their children.

Collaborated and built rapport with various community resources some being law enforcement, schools, mental health providers, child advocacy centers, domestic violence program.

Completed all documentation according to mandated time frames.

Virginia Beach Community Development Corp, Virginia Beach VA 23454 Oct 16 – Apr 17

Neighbor Advocate – Supportive Services for Veterans and Families (SSVF) Program

Advocated and partnered with homeless and low-income Veterans and their family.

Assisted Veterans in developing an individual housing stability plan to eliminate homelessness.

Provided culturally competent and strength-based case management expertise to include but not limited to: needs assessments, job search, supportive counseling, mental health assessments and referrals, maintain information and case notes in compliance with required release of information regulations.

Maintained sufficient contact with Veterans served to ensure engagement with services, identify emerging needs, and promoted goal attainment.

Linked and assisted Veterans with securing and maintaining entitlements and benefits through the Department of Social Services, other income and disability support resources, and the Department of Veteran Affairs.

Collaborated with landlords, community service resources and providers, and mental health providers.

Fairfield Inn and Suites (Marriott), Elizabeth City NC 27909 Jul 16 – Oct 16

Front Desk – Guest Services

Greeted guests and answered all phone calls in a polite and professional manner.

Reserved and assigned rooms accommodating special request whenever possible.

Used suggested selling techniques to sell rooms and promote other hotel services.

Checked guests in and out by processing credit card and cash payment transactions.

Coordinated guest’s needs with housekeeping, maintenance, and engineers.

Knowledge of safety and emergency procedures.

Rutherford County Department of Social Services, Spindale NC 28106 Nov 15 – May 16

Social Worker – Child Protection Service Investigator (SWIA&T)

Investigated allegations of child neglect, abuse and dependency.

Adhered to policy and procedures of Child Welfare Law.

Collaborated with community resources, mental health, and law enforcement agencies.

Linked children and families to needed services.

Facilitated Child and Family Team meetings.

Experience working with at-risk, adjudicated or delinquent juveniles.

Hospice of McDowell County, Marion NC 28752 Jul 13 – Apr 16

Medical Social Worker (PRN)

Knowledge of the dying process and dedicated to provided compassion and support to patients, family, and caregivers.

Identified patient, family, and caregiver’s psychosocial, emotional, and spiritual needs in order to complete a plan of care that will maximize their understanding of patient’s illness, options, dying with dignity, and end of life comfort.

McDowell County Schools, Marion NC 28752 Aug 11 – Jun 16

School Bus Driver

Safely transported Junior and Senior students to and from home/school.

Primary focus was the safety and security of the students/passengers.

Utilized crisis intervention and behavior management skills.

McDowell County Department of Social Services, Marion NC 28752 Jul 09 – Nov 15

Social Worker - CPS Investigator (SWIA&T)

Investigated allegations of child neglect, abuse, and dependency.

Adhered to policy and procedures of Child Welfare Law.

Collaborated with community resources, mental health, and law enforcement agencies.

Linked children and families to needed services.

Facilitated Child and Family Team meetings.

Trainer and Field Liaison for Student Interns from various colleges and degree levels.

Experience working with at-risk, adjudicated or delinquent juveniles.

Partnership and relationship with youth, parents, schools, and court truancy program.

Collaboration and Partnership relationship with Juvenile Justice Court Counselors and Judges.

First Student Transportation Services, Batavia, NY Sep 03 – Jun 09 School Bus Driver

Safely transported students to and/or from school, extra-curricular activities, and sport events.

Primary focus was the safety and security of the students/passengers.

Attended mandatory training and refresher courses.

Drove public chartered tours.

Genesee County Chapter NYSARC Inc., Batavia, NY Aug 02 – Nov 04

Social Worker (6/04 – 11/04)

Provided group and individual counseling to program participants.

Resource person for staff who provided case management to dually diagnosed individuals.

Supervised, monitored, and assigned a team of 7 staff to provide Respite Services to families with developmentally disabled individuals.

Residential Training Instructor (8/02 – 5/04)

Trained and provided support to individuals with intellectual and developmental disabilities in perform daily living skills, personal hygiene skills, budgeting and money management, meal preparation and planning, shopping, housekeeping, leisure time activities and socialization, and use of community resources.

Certified to administer medication.

ViaTech Publishing Solutions, LeRoy, NY Mar 99 – May 01

Customer Service Representative

Researched, quoted, and entered custom orders for a sales territory of $3 million.

Main contact for outside salespersons and customers, some major accounts being DuPont, ADP, and Merrill Lynch.

Coordinated manufacturing specification between outside sales, client, and production manager.

ANIXTER, Incorporated, Rochester, NY Jan 87 – Feb 99

Lead Customer Service Representative

Managed wire, cable, telephones, telecommunication and other inventory for Rochester and Frontier Telephone, Kodak, and Anixter.

Responsible for inventory management and audits.

Accounts payable, acct receivable, and purchasing.

Microsoft Office: Word, Access, Excel, PowerPoint.

Group leader - Supervised team of five Customer Service Representatives.

Worked on special projects and reports for Location and Office Managers.

Interdepartmental support - performed various job tasks being responsible for customer service.

Internships

Berkshire Farm and Center for Youth, Rochester, NY Jan 06 – Aug 06

Provided direct case management services to PINS and/or JD youth on probation and their families.

Completed psychosocial assessments and use info to compile a service plan to assist at-risk youth to comply with conditions set forth by Family Court.

Provided crisis intervention and relief to children and families by providing and/or implementing preventative services and counseling.

Performed all functions of this position in accordance with the ethics and standards deemed by the National Association of Social Workers.

Monroe County Department of Health & Human Services, Rochester, NY Jul 03 – May 04

Conducted court mandated investigations for PINS, JD, custody, and child(ren) removal petitions.

Reviewed cases, interviewed alleged suspects and victims, prepared and entered case notes.

Gathered social and legal history data and used info to prepare pre-sentencing investigation reports for Family Court Judge.

Genesee County Department of Social Services, Batavia, NY Jan 02 – Aug 02

Investigated child abuse and maltreatment reports received from the State Central Registry.

Reviewed cases, interviewed alleged suspects and victims, prepared, and entered case notes.

Volunteer Work

New York State School for the Blind, Batavia, NY 14020 Sep 01 – Nov 01

Assisted multi-handicapped children in the classroom and dormitory.

Domestic Violence of Genesee County, Batavia, NY 14020 Jun 03 – Aug 07

After hour on-call Crisis Counselor for families needing safety, shelter, resources, and referrals.

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