Front Desk Service Agent
Resume:
EDUCATION
SKILL HIGHLIGHTS
Bachelor of Tourism Economics
Duy Tan University, Da Nang, Viet Nam
(Sep 1998 - Jul 2002)
Sales - Reservation - OTAs management
Front Office
Server
Management - Leadership
Negotiation
Problem solving
Innovative
Service-focused
Friendliness
With over 15 years of experience in hospitality and worked in many positions of different departments in many hotels, I have a very good understanding of front desk, reservation, OTAs management, sales and
marketing, restaurant... With the desire to further improve my level, I enrolled in Business Hospitality Management Advanced Diploma in Pacific Link College to update new knowledge.
Ambitious receptionist offering seven years of
experience in customer-facing administrative roles. Displaying key strengths in meeting customers needs and adapting to any environment change. Ready to enhance company image by providing friendly, effective services to satisfy all customers and team members, ensure an increase in bookings and revenue through OTAs.
EXPERIENCE
LANGUAGES
4763 Slocan St, Vancouver, BC V5R 2A2
**************@*****.***
General Manager
Navy Hotel Danang Nov 2018 - Nov 2022
Quang Hiep Du
linkedin.com/in/quanghiepdu/
English - B2
Japanese - N5
General Manager
Royal Huy Hotel Danang Nov 2018 - Nov 2019
General Manager
Nhu Minh Plaza Hotel Danang Nov 2017 -
Nov 2018
Deputy General Manager
Bamboo Green Central Hotel March 2015 -
Nov 2017
Guest Service Agent (Part time)
Landis Hotel, Vancouver, Canada June 2022
to Present
Advanced Business Hospitality Management
Pacific Link College, BC, Canada
(March 2022 - Present)
Front Office Manager cum Sales Manager
Bamboo Green Central Hotel Nov 2011 - Feb 2015
Guest Services Agent
Bamboo Green Central Hotel May 2004 - Oct 2011
Objective: To obtain a co-op guest service agent
position within the field of hospitality
Availability: Feb 2023
Sales Executive
Production and Service Enterprise
Sep 2002 - May 2004
CERTIFICATIONS
Serving It Right - Reponsible Service BC
Food Safety Level 1 - Government of British
Columbia, Canada
Chief Executive Officer – Top Olympia, Da
Nang city, VN. (March 2009 - April 2009)
Receptionist - Thang Long Technical and
Vocational Intermediate School, Da Nang
city, Viet Nam. (Feb 2006 - June 2006)
Guest Management - PUM, Danang city,
Viet Nam. (Aug 2005 - Oct 2005)
Strengthening Business Management - The
Non State Economic Development Center,
Da Nang city, VN. (Jul 2001 – Oct 2001)
Information Technician, Viet Tien Center -
Da Nang city, VN. (April 2001 - Jul 2001).
VOLUNTEER EXPERIENCE
Danang Hospital - Hai Chau Dist., Danang
city, Vietnam (Non-profit Organization)
SOS Children's Village - Thanh Khe Dist.,
Danang city, Vietnam (Non-profit
Organization)
Participated in 5 humanitarian blood donation
times launched (May 2004 – Nov 2017)
Participated in charity trips to support milk,
rice, books... for orphans in SOS children's
village in Danang city, Viet Nam. (Jan 2015 -
Dec 2016).
Quang Hiep Du
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