Leasing Professional

Lori White-Lyons

602-***-****-cell

Phoenix, AZ *5044

********@*****.***

Leasing Professional with 2 years leasing and over 30 years of customer service experience.

I am seeking a challenging and rewarding position in the Property Management Industry. It is

my goal to add a level of professionalism and organization to any position assigned.

SKILLS

Data Entry / Records Management, OneSite/Real Page leasing software, Microsoft Word, Excel, Power point, Outlook, ACIS billing system, Sabre and System One Direct Access computerized reservations systems, and other personal company software, typing 55 wpm, excellent verbal and written communication skills, front office/receptionist skills, team-building and support efforts.

EXPERIENCE

Desert Mirage Apartments/Greystar

Leasing Professional Gilbert, AZ March 2021 – Present

Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals.

Inspect apartments prior to resident move-in and post move-out.

Execute marketing activities to create and drive traffic to the community.

Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities.

Follow-up with prospects and new residents to ensure satisfaction.

Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents.

Temporary Assignments

Career Strategies(temp)

Leasing Agent Phoenix Metropolitan Area November 2020 –February 2021

Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals.

Inspect apartments prior to resident move-in and post move-out.

Execute marketing activities to create and drive traffic to the community.

Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities.

Follow-up with prospects and new residents to ensure satisfaction.

Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents.

Sincere Salutations/Carnival Cruises(temp)

Customer Service Phoenix, AZ June 2019 – December 2020

Create and update customer profiles

Handle payments and refunds

Route calls to the appropriate departments

Provide information concerning necessary documentation for travel

Provide exceptional customer service.

DISH(temp)

Field Resource Coordinator Phoenix, AZ April 2019 – June 2019

Ensure technicians are able to service customers as quickly and as efficiently as possible.

Route changes and scheduling adjustments

Communicate with service professionals about any issues

Track and communicate appointment progress with field management

Answering incoming customer calls.

RemX / McKesson(temp)

Insurance Verifications Scottsdale, AZ November 2018 – February 2019

Working with payers to maximize reimbursement,

Advocating on behalf of the patient to obtain authorizations for medication,

Prior authorization and insurance verification.

Follow company and federal guidelines to assist the patient with benefits and insurance

Adhere to HIPAA guidelines.

Apria Healthcare

Customer Inquiry Specialist Chandler, AZ May 2017 – November 2018

Respond to customer inquiries regarding account status via phone/mail/email/online.

Research customer accounts and accurately explain or resolve any billing concerns on accounts that are fully or partially unpaid.

Resolve billing and collection discrepancies; set up recurring payments and prepare adjustments/write offs or refunds as necessary.

Processes payments and resubmit patient statements as necessary.

Collect unpaid patient balances and/or payment obligations.

Re-bill insurance companies when appropriate.

Coordinates collection agency communication regarding outsourced invoices.

Ensures all information regarding activity on an account is entered accurately into billing system.

Fiserv

Biller/ Customer Service Associate Phoenix, AZ September 2013 to December 2016

Resolve customer billing inquiries via phone.

Process bill payments electronically.

Provide flexible assistance through cross training in fraud prevention for the card services department.

Education

Montgomery College Takoma Park, MD General Studies

Strayer University Takoma Park, MD Hospitality Mgmt. & Tourism

Certifications

Dale Carnegie Certification Greystar Phoenix, AZ

Events Management Certification George Washington University Washington, DC

Travel/ Hospitality Certification A.C.T. Travel School Pompano Beach, FL

Contact this candidate