Customer Service Development Representative

Osumanu (Oosie) Imoro

*** ***** ******, *** *-**, New Haven, CT 06511 • ************@*****.*** • 203-***-**** Education

Dickinson College Graduated May 2022

Bachelor of Arts in International Business & Management Relevant Coursework: Marketing, Finance, Business Management, Accounting Trinity Pawling Graduated May 2017

Post-Graduate Year

Work Experience

Analyst October 2021- May 2022

Dickinson Investment Group

● Analyze current and past financial sales data and performance to make recommendations on gross profit data enhancement.

● Preparing presentation materials and participating in deal pitches.

● Conducted investment research and market analysis for senior analyst. Sales Development Representative Intern June- August 2019 Harrow / Next Level Resources

● Compiled and categorized sales data, customer information, and product information on Excel spreadsheets, which would then be used by the sales team to streamline the process of reaching out to customers and obtaining information about their products and accounts.

● Built relationships with over 30 existing and potential customers by calling them to ask about the inventory of their products, which included sports equipment and apparel.

● Strengthened customer service skills by managing the accounts of current clients and by reaching out to sports clubs to explore a potential partnership with their organization. Marketing Growth Intern May-July 2018

Collabs

● Researched culturally relevant and topical fun facts and used them to develop 20-30 daily questions that would then be answered by users in a trivia game.

● Promoted application by creating daily content on Instagram, Twitter, Facebook, and Snapchat, which generated 700-800 views per post.

Extracurricular & Leadership Experience

Dickinson College Men’s Varsity Soccer Team August 2017-May 2022 Dickinson College Men’s Varsity Squash Team Captain November 2017-May 2022

● Best Sportsmanship Award (2019)

Student Analyst January-May 2018

Axe Hole PA LLC

● Analyzed Axe Hole PA LLC business model as part of Fundamentals of Business course and presented data about competition, market trends, and finances to CEO Brian Durnil. Skills

• Proficiency in using Microsoft Excel to make balance sheet, present data using pivot tables, and use formulas to perform basic accounting functions.

● Proficiency in e-commerce ventures to earn passive income

● Proficient in Microsoft Office Programs: Word, PowerPoint, and Excel

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