Service Representative Case Manager

Location:

Antioch, CA, 94531

Posted:

October 31, 2022

Contact this candidate

Resume:

Alison Powe

**** ******** *****, ******* ** ***** H: 925-***-**** **************@*****.***

Social Service Representative

Individual motivated by compassion seeks a company that fosters growth and the opportunity to utilize educational achievements to help individuals in the community to achieve better mental, physical, and emotional health.

- Core Competencies -

•Sound written and oral communication skills

•Strong grasp of human behavior patterns

•High organizational skills

•Patient Advocacy

•Medicaid Navigation

•5150 Certified

•Adversity Training

• Mediate conflict resolution

•The ability to provide social services to a diverse population

•Individual, group, and family counseling

•Grief-loss counseling

•Provide therapy for mental health symptoms of depression, anxiety, Bipolar 1, schizoaffective disorders, and PTSD.

PROFESSIONAL EXPERIENCE

Overnight Residential Counselor

Willow Creek Treatment Center- Santa Rosa, Ca 06/2004 to 12/2005

•Provide direct care, supervision, and emotional support for youth in a group home with a history of abuse, neglect, and multiple placement failures.

•Aide in physical restraint when child is a threat to self or others

• Must remain awake and alert to respond to any issues that may arise. Introduction to case-management skills.

Personal Care Attendant

Kindred At Home- Pleasant Hill, Ca 06/2017 to 2018

•Care for and assist clients with cognitive impairments such as Alzheimer's Disease or Dementia.

•Provide elderly client care in a nursing home skilled facility or in the client's home.

•Assist clients with tasks related to hygiene such as bathing, brushing teeth, and bathroom functions.

•Help transfer clients from bed to wheelchair or from wheelchair to bed.

•Complete housekeeping tasks such as cleaning living areas, changing bed linens, and washing dishes.

•Transport client to doctor's appointment, and to the grocery store.

•Provide companionship for the client such as talking with the client, assisting with exercise, playing board games, or completing puzzles.

Kindred At Home- Internship

•Shadow geriatric social worker to develop biopsychosocial assessments.

Develop counseling skills for older adults and family members using family systems and grief- counseling models.

•Consult with doctors or nurses regarding client medication changes, or issues with medicine compliance.

•Familiar with the signs of elderly abuse.

•Familiar with community resources: Meals on Wheels and Senior Centers. Can refer clients to community agencies or community programs.

•Attend Staff meetings to discuss client care and evaluation of treatment plan.

Lutheran Social Services- Internship Concord, Ca 3/18 to 8/19

•Case manager of THP+ Foster Youth ages 18 to 21 and 21 to 24.

•Maintain a case load of adult youth in a transitional housing plus program which prepares youth for self-sufficiency.

•Duties include: Assisting clients for housing placement, providing outreach for mental health services, develop/ facilitate Peer Support Groups, establish a positive relationship with property managers, conduct assessment interviews, establish relationships with other community organizations to find supportive services for clients, maintain appropriate case notes, and teaching daily life skills.

Amador Institute- Internship Antioch, THP Case Manager, Ca 8/19 to 2021

•Perform diagnostic assessments for mental health needs.

•Create client-driven treatment plans.

•Provide psychotherapy for clients under direct supervision.

•Evaluate the results of counseling methods to determine the reliability and validity of treatments.

•Provide referrals to clients.

•Develop/maintain clinical records which include progress notes, recommendations, and treatment plans.

•Participate in clinical and administrative meetings.

LifeSTEPS- Director of Social Services Oakley/Pittsburg, Ca 2/2020 to 7/2020

•Provide case management to residents living in senior citizen apartments.

•Produce monthly service reports on property services.

•Responsible for program supply purchasing utilizing monthly contract petty cash.

•Maintain client records in the database system weekly.

•Create monthly flyer and implement programs or services. Programs include: assigned educational classes, property requirements, socials, activities, computer labs, and tutorial assistance.

•Maintain contact with the property manager weekly.

•Maintain contact with the Regional Manager weekly.

•Make reports to Adult Protective Services as a mandated reporter.

•Act as a community liaison for LifeSTEPS.

Roots Community Health Center- Behavioral Health Clinician Oakland, CA 2/2021 to 10/7/2022

•Provide therapeutic services to clients who are formerly incarcerated, homeless, or to the public or general clinic population.

•Provide therapeutic services to individuals, families, groups. Co-facilitator of the MAT substance use/alcohol group.

•Conduct behavioral health psychosocial assessments and intakes.

•Document all treatment provided in a progress note.

•Certified to perform 5150 in Alameda County.

•Demonstrate knowledge of de-escalation techniques, crisis communication, and management.

•Provide Cognitive Behavioral Therapy, Mindfulness Therapy, Trauma- Informed CBT, Motivational Interviewing, Couples Counseling, and Family Systems Therapy.

•Work with Navigators/Social Workers to assist client on implementation of plans to promote independence and self-sufficiency.

•Provide safe, effective, and efficient implementation of direct care in accordance with established policies, procedures, and standards of care.

•Under clinical supervision, establish and maintain therapeutic relationship with members served.

•Attend weekly department, organization, and multidisciplinary meetings.

•Coordination of ongoing treatment with outside organizations.

EDUCATION & CREDENTIALS

Bachelor of Science: American Multicultural Studies, 2004

Minor in Psychology

Masters Social Work Social Administration

and Graduation 5/17/2020 Case Western Reserve University

References

1.Dr. Carrie Frazier