Customer Service Manager

NL

OBJECTIVE

TO OFFER MY SKILLS TO YOUR COMPANY FOR THE POSITION OF MANAGER, ESPECIALLY IN THE FIELDS OF SALES, CUSTOMER SERVICE, PRINTING, AND MARKETING AND TO GRASP POWER TO ENHANCE MY TRAINING AND KNOWLEDGE IN ACCORDANCE WITH ORGAZITIONAL OBJECTIVES.

SKILLS

I HAVE BEEN WORKING IN CUSTOMER SERVICE FOR OVER FIFTEEN YEARS WITH THE LAST THRE YEARS OF BEING PROMOTED TO OFFICE MANAGER. I LOVE PROBLEM SOLVING AND WATCHING A CUSTOMER COMPLETELY SATISFIED WHEN THEY CAME IN AT FIRST WITH EVERY INTENTION OF NOT BEING. I TEND TO FIND SOLUTIONS NOT PROBLEMS. I AM A TEAM PLAYER AND BELIVE EVERYONE NEEDS TO BE WORKING ON THE SAME PACE AND BE ACCOUNTABLE TO ONE ANOTHER. I AM 100 PERCENT ABOUT UPSELLING AND SET GOALS FROM MONTH TO MONTH IN AREAS NEEDING ATTENTION TO. I AM PRETTY FLUENT IN GETTING A TRANSCATON DONE BETWEEN A SPANISH ONLY SPEAKING CUSTOMER IF SOMEONE BILLANGUAL IS NOT ON DUTY. I AM SKILLED AT SENDING A FAX, SCANNING, EMAILING, CUT, COPY, PASTE, ENLARGING OR SHRINKING DOCUMENTS, AND MOST OF ALL KEEPING A HAPPY, SMOOTH SHIFT NO MATTER WHAT TIME OF YEAR IT IS.

NATALIE LAFONTAINE

OFFICE MANAGER CUSTOMER SERVICE

817-***-***** HOME* **********@******.****EMAIL*

NASHEA1982

EXPERIENCE

OFFICE MANAGER

* THE UPS STORE *

MAKE SURE THAT THE OFFICE RUNS SMOOTHLY, WHICH INCLUDES KEEPING SUPPLIES IN STOCK, MAKING SURE OFFICE STAFF IS DOING THEIR JOB, WORKING WITH VENDORS, PLANNING EVENTS OR SALES MARKETING, MAKING SURE COMPANY IS CLEAN, ORDERLY, AND SAFE, SHIPPING, WEIGHING AND APPLYING CORRECT POSTAGE, AND SATISFY CUSTOMER COMPLAINTS WITH LOST, DAMAGEED, LATE OR STOLEN PACKAGES.

GATE OPERATOR/ LANDSCAPING

* SYCAMORE *

KEPT LOG AND CHECKED CREDENTIALS OF ANYONE AND VEHICLES ENTERING UNIT. CHECKED ARRIVING VEHICLES FOR SUSPICIOUS ACTIVITY AND INVENTORY COMING THROUGH. WEED-EAT, MOW, PLANT AND TEND TO GARDENS. CLEAN OFFICE AND ARRIVAL AREAS.

CARHOP/FOUNTAIN

*SONIC*

SERVES FOOD AND REFRISHMENTS TO PATRONS IN CARS: TAKE ORDERS AND RELY TO KITCHEN TO BE FILLED.TOTALS AND PRESENTS CHECK TO CUSTOMERS AND ACCEPTS PAYMENT.PREPARES FOUNTAIN DRINKS SUCH AS MILKSHAKES, SLUSHES, FOUNTAIN DRINGS AND SETS UP TRAYS FOR DELIVERY.RESTOCKS ITEMS WITH SRTAWS, NAPKINS, CONDIMENTS.

SECURITY OPEARTOR

*VERIZON-VOLT SERVICES*

RECEIVED INCOMING PHONE CALLS TO ASSIGN A DETECTIVE TO CASE DURING NYC STRIKE.

QUALITY CONTROL SPECIALIST

*SANDIA IMAGING*

CHECK BY INSPECTING ANY FLAWS FROM INK SPATTER OR SMEARING NAME TAGS, I.D. BADGES OR PLASTIC CRADS BEING PRODUCED FOR STORES.

CASHIER AND FLOOR ASSOCIATE

*CHARLOTTE RUSSE*

ASSIST CUSTOMERS WITH CLOTHING, ACCESSORY, OR SHOES OPTION. ASSITS CUSTOMER TO FITTING ROIOM AS WELL AS ASSIT WITH DIFFERENT SIZING NEEDED. RING UP CUSTOMERS. RESTOCK CLOTHING INVENTORY.

EDUCATION

DIPLOMA * 2001 * KEYS *

GPA OF 3.4; WORD; EXCELL; POWERPOINT CERTIFIED

CARPENTRY LICENSE AND OSHA CERTIFIED * 2014 * WYNDHAM VOCATIONAL

CERTIFIED IN PACKING AND SHIPPING * 2015* UPS HUB

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