Data Entry Customer Service

JANICE D. KEY

** **** *** ****** #**,

NEW YORK, NY 10027.

917-***-****; **********@*****.***

EXECUTIVE ASSISTANT/ADMINISTRATIVE/CUSTOMER SERVICE PROFESSIONAL. i ‘

Strategic Planning Administrative Professional Exceptional Customer Service

Accomplished, resourceful administrative professional with strong organizational effectiveness skills. Track record

of working in both the private and public sector. Effective team player and articulate communicator, adept at

organization and providing exceptional customer service. Skilled at managing competing priorities and multiple

Projects while meeting deadlines and performance goals.

. Strategic planning . Time Management . Team Player

= Organization skills . Articulate communicator . Task Management

. Data Entry . Presentation Skills . Project Management

3 Admin Professional . Customer service skills a Goal Oriented

PROFESSIONAL EXPERIENCE

GLOBAL CUSTOMER SERVICE, Queens, NY

April 2009 to Present

MTA/AAR Customer Care Associate

e Use Adept computer system to retrieve scheduled information

¢ Responsible for efficiently and effectively managing high volume calls with exceptional customer service

est practices, from customers of the New York City Transit Authority Para Transit Services Team.

¢ Responsible for organization and execution of travel related tasks such as travel itinerary change

requests, travel cancellations, Procuring alternate travel authorizations, estimated vehicle arrival and

departure times.

¢ Managing multiple priorities in fast

Paced, demanding role that requires organization, strategic planning

and a goal oriented mindset.

DIAL-A-MATTRESS, NY, 11101 May 2004 to Nov 2008

Customer Service Representative

¢ Responsible for managin:

products.

Served as dispatcher for service reps and assigned appointments

e Kept concise and through record of all customer complaints

¢ Data entry to maintain customer records and invoicing for products purchased

Ig customer calls and resolving concerns and challenges with orders and

-=DERAL EMERGENCY MANAGEMENT AGENCY, New York, NY

Sept 2001 to March 2002

fake Assistant /Case Worker

¢ Provided advice, direction and counselling for victims of September 11% tragedy

e Referred clients to array of services available throughout the city based on need.

e Assisted clients with completing the application for benefits

e Data entry of clients information

» Produced monthly reports with client activity

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