Customer Service Assistant Manager
Resume:
James Trainor
Springfield MA ****8
******.******@*****.***
Summary
** ***** ** ********** ** the food and beverage industry. Strong reputation for excellent customer service. Extensive craft beer knowledge.
Highlights
●Rapid order processing with strong mathematical aptitude.
●Exemplary customer service
●Friendly, enthusiastic, and positive personality.
●Excels in upselling
●Intervention Procedures (TIPS) and ServSafe Certified
●Inventory Management proficiency
Accomplishments
Increased sales and profits for 7 consecutive year while with Jack’s Abby. Optimized promotions. Gained personal relationships with numerous industry vendors and colleagues. Helped promote the brand throughout the East Coast and gained a wealth of knowledge.
Experience
November 2021 - August 2022
Two Weeks Notice Brewing Company
West Springfield MA
Sales Manager – Western MA
June 2015 - October 2021
Jack’s Abby Brewing Company
Framingham MA
Territory Manager – Western MA/CT
March 2014 – June 2015
Chicago Sam’s
Enfield CT
Assistant Manager / Bartender
●Created new cocktail program, and expanded craft beer offerings
August 2012 – March 2014
Plan B Burger Bar
Springfield Massachusetts
Bartender
●Created beer program, and helped launch new Massachusetts location.
January 2001 – July 2012
Blackened Billiards, Inc. (Smith’s Billiards)
Springfield Massachusetts
Bar Manager
●Coordinated with Distributors to develop extensive craft beer list.
December 1998 – December 2000
Houlihan’s Bar & Grill
Bar Manager
Education
September 1997 – May 1999
Eastern Connecticut State University
Willimantic Connecticut
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