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Customer Service Assistant Manager

Location:
Springfield, MA
Posted:
October 29, 2022

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Resume:

James Trainor

*** ******* **

Springfield MA ****8

ads8xk@r.postjobfree.com

860-***-****

Summary

** ***** ** ********** ** the food and beverage industry. Strong reputation for excellent customer service. Extensive craft beer knowledge.

Highlights

●Rapid order processing with strong mathematical aptitude.

●Exemplary customer service

●Friendly, enthusiastic, and positive personality.

●Excels in upselling

●Intervention Procedures (TIPS) and ServSafe Certified

●Inventory Management proficiency

Accomplishments

Increased sales and profits for 7 consecutive year while with Jack’s Abby. Optimized promotions. Gained personal relationships with numerous industry vendors and colleagues. Helped promote the brand throughout the East Coast and gained a wealth of knowledge.

Experience

November 2021 - August 2022

Two Weeks Notice Brewing Company

West Springfield MA

Sales Manager – Western MA

June 2015 - October 2021

Jack’s Abby Brewing Company

Framingham MA

Territory Manager – Western MA/CT

March 2014 – June 2015

Chicago Sam’s

Enfield CT

Assistant Manager / Bartender

●Created new cocktail program, and expanded craft beer offerings

August 2012 – March 2014

Plan B Burger Bar

Springfield Massachusetts

Bartender

●Created beer program, and helped launch new Massachusetts location.

January 2001 – July 2012

Blackened Billiards, Inc. (Smith’s Billiards)

Springfield Massachusetts

Bar Manager

●Coordinated with Distributors to develop extensive craft beer list.

December 1998 – December 2000

Houlihan’s Bar & Grill

Bar Manager

Education

September 1997 – May 1999

Eastern Connecticut State University

Willimantic Connecticut



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