Madalena Cardoso Ranieri

** ******** *** ** - **** Coast - FL 32164

E-mail: ads8xe@r.postjobfree.com

386-***-****

Summary Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.

Verbal and Written Communication

Education University Santo Amaro -Brazil – Degree in Pedagogy - 2021 Experience 12/2013 to 03/2019– Siqueira Castro Advogados - Law Firm Bilingual Operator

Handled incoming calls with friendly and cheerful attitude. Handled incoming calls and directed callers to appropriate department or employee. Took messages from callers and accurately relayed details to intended staff. Directed clients and guests to correct departments, rooms and staff members. 11/1998 à 06/2005 – Varig S.A. Airline Company

Airport Agent

Helped customers with special needs to board and disembark from aircraft. Collected baggage charges and accepted baggage for check-in. Greeted passengers and provided boarding instructions Skills Reception Duties

Checking and Weighing Baggage

Active Listening

Fluency in Portuguese

Microsoft Office/Libre Office

Special Needs Assistance

Boarding Pass Assignment

Boarding Pass Assignment

Checking and Weighing Baggage

Verbal and Written Communication