Airport Agent Operator
Resume:
Madalena Cardoso Ranieri
** ******** *** ** - **** Coast - FL 32164
E-mail: ***************@*****.***
Summary Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.
Verbal and Written Communication
Education University Santo Amaro -Brazil – Degree in Pedagogy - 2021 Experience 12/2013 to 03/2019– Siqueira Castro Advogados - Law Firm Bilingual Operator
Handled incoming calls with friendly and cheerful attitude. Handled incoming calls and directed callers to appropriate department or employee. Took messages from callers and accurately relayed details to intended staff. Directed clients and guests to correct departments, rooms and staff members. 11/1998 à 06/2005 – Varig S.A. Airline Company
Airport Agent
Helped customers with special needs to board and disembark from aircraft. Collected baggage charges and accepted baggage for check-in. Greeted passengers and provided boarding instructions Skills Reception Duties
Checking and Weighing Baggage
Active Listening
Fluency in Portuguese
Microsoft Office/Libre Office
Special Needs Assistance
Boarding Pass Assignment
Boarding Pass Assignment
Checking and Weighing Baggage
Verbal and Written Communication
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