Customer Service Tire Technician

Michael Bosak

Burnham, Illinois ***** • 1-773-***-**** • ***********@*****.***

Professional Summary

Knowledgeable Tire Technician with good customer service skills and in-depth understanding of different vehicle systems. Experienced in completing services quickly and accurately to handle high daily workload. Offering over 18 years in field. Reliable automotive repair professional skilled in repairing tires, updating brake systems and checking fluids. Hardworking and diligent with good teamwork abilities and proficiency in keeping the shop clean and organized. Skills

Active Listening

Vendor Contracts

Project Requirements

Hydraulic Jacks

Proper Tire Inflation

Machine Setups

Tire Damage Assessment

Customer Satisfaction

Mounting Expertise

Hand and Power Tool Operation

Services Sales

Site Installations

Valve Stem Replacement

Product Selection

Wheel Removal

Vehicle Wheel Mounting

Training Junior Team Members

Tire Rotations

Tire Casing Inspections

Electrical Installations

Diagnostic Skills

Service Reports

Onsite Visits

Scheduled Services

Roadside Assistance

Maintaining Clean Work Areas

Manufacturer Specifications

Power Saws

Basic Machine Operation

Tire Sensor Resets

Work History

OTR and Commercial Tire Technician, 03/2004 to 10/2022 Cassidy Tire & Service – Calumet City, IL

Performed assessments on arrival of road service.

Determined best plan to meet objectives of company and or operator of equipment. Preform service of repairing or replacement of one or more tires as determined throw assessment.

Complete job to meet or exceed customers expectations. When not on a job i preformed maintenance on service truck to maintain reliability. I needed to be courteous and professional to be able to convey to customer what needed to be done on job to insure equipment drivability and longevity. Was responsible for keeping accurate record on time and materials used to preform task Service Writer, 06/2002 to 02/2004

New Dimensions Car Care – Calumet City, IL

Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Presented different repair options to customers to help each person make appropriate choices. Consulted with customers to assess service requirements and produce accurate orders. Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

Truck Driver, 05/1997 to 01/2002

Prime Logistics – Converse, IN

Operated with safety and skill to avoid accidents and delays. Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Inspected trucks for malfunctions and reported vehicles to management for corrective action. Maintained daily, legible DOT log book and submitted corresponding documents. Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Maximized load safety by balancing, securing and weighing products. Executed safety practices and inventory loading without customer complaints, accidents or lost-time.

Education

No Degree: Technical Mechanical

Thornridge Hs - Dolton, IL

No Degree: Electrical Engineering

Devry University - Tinley Park, IL

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