SUMMARY

A passionate Biomedical Engineer with more than 5 years of experience in Technical/sales support, Problem analysis, Operation management and customer training.

Highly skilled in dental imaging and dental laser as I installed and serviced more than 50 CBCT, 80 panoramic,35 hard tissue lasers and more than 150 soft tissue lasers, also performed training for the customers during my journey in Compass Med.

Always willing to put forth the effort required to achieve superior results. I was thrilled to read that you’re looking for someone who thrives in a Technical Environment. This opportunity seems like a perfect fit to use my background in a more technical-oriented environment.

ESLAM AHMED

Service Engineer Team Leader

WORK EXPERIENCE

Service Engineer Team Leader

At Compass Med, Cairo, Egypt.

2018 – present.

• Installing, servicing and training all Carestream Dental and Biolase Inc. Products.

• Troubleshooting, diagnosing and solving problems in the field or remote support.

• Application/Software Support on-site or remotely.

• Analyze the image and find out if there is a problem due to calibration issues or patient position.

• Build up the network and link CSI software with RIS/PACS.

• I have been a part of steady service improvement since April 2019 and feel I have played a part in this both individually and as a part of the management team as a whole working together.

• Communicating with manufacturers.

• Developed and followed a weekly plan for the technical support team.

• Improved technical support workflow and built all reports.

• Following up on all the spare parts needed in our stock.

• I built up the technical team and did all training.

• Provide an annual plan for the technical support department including

(Strategy, Objectives, Daily operations, SWOT analysis, and budgeting). Biomedical Engineer

At Military Medical Council, Cairo, Egypt.

2016 – 2018.

CONTACT

PHONE:

+201*********

EMAIL:

ads8st@r.postjobfree.com

LINKEDIN:

https://www.linkedin.com/in/isla

m-ahmed-139a6b150/

Address

El Shorouk City, Cairo, Egypt.

Birth Data: 19-4-1992

Relationship: Married

Skills:

90%

100%

100%

100%

95%

IT & Network skills

Decision Making

Time

Management

Communication

Leadership

100%

90%

100%

95%

M.S office

Electronics

Multi Tasking

Troubleshooting

Language:

Arabic: Native.

English: fluent.

EDUCATION

Bachelor’s degree of Biomedical/Medical Engineering. From El Shorouk Academy, Cairo, Egypt.

2010 – 2015.

Certifications

Leadership and Team Development

International Business Management Institute - Feb 2021 Cone-Beam Computed Tomography (CBCT) Applications in Dentistry

American Dental Association. - Feb 2021

CS9600 Technical Training

Carestream Dental (Paris, France) - Nov 2019

CS8100 Family Technical training

Carestream Dental (Paris, France) - Apr 2018

ERBIUM Laser Service Training

Biolase (California, USA) - Aug 2019

Diode Laser service training

Biolase (California, USA) - Aug 2019

CS3XX Technical training (intraoral scanner family) Carestream Dental

CS8200 Technical Training

Carestream Dental

Achievements

Participation in the building/breakdown of the booth of Carestream dental in AEEDC Dubai 2022 and Carestream Dental officially thank us for our installation quality and proficiency.

I attended approximately twenty-five training for Carestream Dental and I visited the factory three times in MLV.

I visited Biolase manufacturer in California.

I travel 80 to 100 thousand km support distance annually to support customers around Egypt.

I played an important role in leading the support team and significantly improving its performance.

I did training for more than 60 Biomedical engineering students. I working as a trainer in Arab Tech Company for biomedical engineering training.

Area of Expertise

Dental Laser

Dental Imaging

Presentation Skills

Manage stress

Customer handling

Radiology

Odoo CRM

Data Analysis

Analytical and strategic thinking

Remote Support

DICOM Environment Skills

Cone beam CT

Contact this candidate