Customer service

Marion, IA ***** — 319-***-**** — *******.*****@*****.***

SHILLON BRAKE

PROFESSIONAL SUMMARY- Accountable Insurance Representative with excellent client management and Insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

SKILLS Policy Changes - Insurance Customization- Records Maintenance - Verbal and Written Communication- Critical Thinking - Data Entry – P & C Licensed in Iowa State of Iowa Notary -

WORK HISTORY INSURANCE SALES AGENT -State Farm Insurance Marion, IA November 2012- current and May 2009 -June 2012

Provided coverage of insurance including auto, home, liability, and commercial policies.

Quoted and calculated premium rates for policies using State Farm programs and calculators.

Executed the opening of bank products, CD’s and auto loans. Processed coverage changes, updates, transfers and additions to client profiles. Collected premiums on or before effective dates and contacted past due clients Communicated with financial institutions for coverage documentation. SALES ASSOCIATE – Ultimate Mobile Concepts Cedar Rapids, IA October 2011- October 2012

Prepared merchandise for sales floor by displaying, pricing and tagging. Helped customers locate proper sizes of equipment by verifying proper installation by year, make and model of the auto, watercraft or truck. Engaged with customers to effectively build rapport and lasting relationships. Provided positive first impressions by phone and in person to welcome existing, new and potential customers.

ACCOUNT REPRESENTATIVE – US Nameplate Co. Mt.Vernon, IA July 2010- October 2011

Assisted large corporations to small businesses with orders for labels, plates, safety information and company identification.

Reviewed prints for proper revision levels, materials, and measurements. Obtained correct purchase orders, pricing and expedited orders as requested.

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