Document Control Quality Auditor

JOHN ZEDICK 404-***-****

MBA, CMQ/OE *******@*****.***

Pendergrass, GA 30567 https://www.linkedin.com/in/john-zedick-2b74449/

Summary Expertise: Quality, Risk, Audit, Compliance, Project Management, and Team Facilitation & Lead. Provided Board and C-Suite Presentations while Consulting and serving as a Director, VP, and Chief Quality Officer.

Core Competencies: Consultant Services, Performance Excellence, Financial Improvement, Complex Projects, Communication Plan/Process, Lean & 6 Sigma Projects, Continuous & Process Improvement, Customer Satisfaction, Complaint Management, Change Management, Leadership Development, Strategic & Succession Planning, Modernization, Alignment, Management Systems, Performance Measurement, Process Management, Security Management, Matrix Lead Team Facilitation (Agile, Scrum), Innovation, ISO 9001, AS9100, Baldrige, Accrediting/Regulatory, Assessment, Survey, Test, Gap Analysis, Training & Education.

PROFESSIONAL EXPERIENCE

NewLife Healthcare - Private Contractor 2008 to 6/20

Principal & Senior Consultant

Senior Consulting Services in performance excellence, quality, assessment, audit, leadership, strategic planning, management systems, customer focus, patient safety, clinical and process improvement, analytics, performance measures, objectives and goal setting, security, accountability, risk management, scorecards, ISO 9001-2008, FINRA, Lean, Baldrige assessment & application.

Provided Contractor Expertise to help transform organizations as listed below:

USAA, (Millennium) San Antonio, TX 2/19 to 12/19

Compliance Advisor

Responsibilities: FINRA program- conducted regulatory review and updated all department policies and procedures based on regulatory changes. I ensured document control. I provided audit, self-assessment, investigation, data analysis and support, as necessary. Worked with FINRA lawyer to update the Di3 Disclosures on the USAA website.

Successfully completed both projects on time achieving set goals.

NIX HEALTH, San Antonio, TX 1/17 to 11/17

Director of Quality

Responsibilities included: Regulatory Accreditation, Compliance, Risk, Complaint Management, Education, Management Systems and Performance Improvement.

Eliminated over 100+ deficiencies (high & medium risk). I identified and implemented Corrective Actions to resolve and mitigate these issues.

Achieved full accreditation with DNV Agency.

Improved Core Measures (20) meeting all minimum requirements.

SECURITY SCORECARD, New York, NY 2/16 to 1/17

Project Team Lead

A Cyber Security Standards Assessment, Identified the standard requirements related to cyber risk from the following standards: HIPAA, OCC, FRB, NIST Cybersecurity & Risk Framework, NIST 800, ISO 27001-2013, SANS Top 20, SIG, FINRA, COBIT and PCI DSS. Information requirements were compiled, compared, and related to specific events/incidents that have occurred in the past.

Achieved all goals and met client objectives.

CMS (Certification Management Services), Heber City, UT 6/15 to 2/16

Test Development Expert

Assisted in the creation of certified exams for a U.S. online university that is expanding its management programs. Also assisted with the creation of a certified international Entrepreneurial Business Exam for high school students.

Achieved all goals and met client objectives.

ICH (ISO Consultants for Healthcare), New Madison, OH 1/10 to 6/15

Consultant/Trainer/Surveyor

Provided training, consulting, team facilitation, and project management for

implementation and deployment of ISO 9001-2008 Quality Management Systems. Includes Voice of the Customer, Management Review, Internal Audit, Risk Management, Supply Chain Value and Logistics.

Completed roll-out with other team members to all VA Hospitals in the US. (Completed design of training materials, trained at over 30 hospitals in the US. Completed full implementation at 13 Hospital from Start to Finish) that were my responsibility.

Reduced Operating Room Mortality measures

Reduced the Infection Rate in the Operating Room and the Sterilizing Department.

DNV (Det Norske Veritas), Hovik Norway-local Milford, OH 1/10 to 10/14

Surveyor/Auditor/Test

Conduct Accreditation surveys and CA follow-up for DNV at hospitals located in the U.S. for compliance to CMS requirements, Conditions for Participation, NIAHO standards, and ISO 9001 criteria.

Achieved all goals and met client objectives.

WellStar Kennestone Hospital, Marietta, GA 3/09 to 10/09

Director, Quality & Safety

Responsible for Quality, Patient Safety, Risk, Complaint Management, Management Systems and Regulatory Compliance.

Eliminated all deficiencies (high & medium risk). I identified and implemented Corrective Actions to resolve and mitigate these issues.

Achieved full accreditation with JC Agency.

Improved Core Measures (25) meeting all minimum requirements.

Ashtabula County Medical Center, Ashtabula, OH 1/08 to 11/08

Chief Quality Officer

Responsible for Quality, Patient Safety, Risk, Complaint Management, Regulatory Compliance, and associated Management Systems.

Eliminated all deficiencies (high & medium risk). I identified and implemented Corrective Actions to resolve and mitigate these issues.

Achieved full accreditation with DNV Agency.

Improved Core Measures (25) meeting all minimum requirements.

My previous full-time employment included the permanent positions listed below:

GWINNETT HEALTH SYSTEM, Lawrenceville, GA 2006 to 2007

Vice President, Quality

ST. ROSE DOMINICAN HOSPITALS, Henderson, NV 2001 to 2005

Director, Quality Management Systems

ROLLS-ROYCE NORTH AMERICA, Indianapolis, IN 2000 to 2001

Director, Audit, Quality & Business Improvement, North America

•Directed internal and external audits & management assessment. Directed management of program-wide reviews of technical, engineering, and scientific aspects related to quality and risk management systems. Control and coordination - self assessment, regulatory compliance includes AS9100 and ISO 14000.

•Built, implemented, and deployed the first successful USA Audit Team to conduct Audits in North & South America. Designed and developed all policies and procedures to ensure reliability.

SCIENCE APPLICATIONS INTRL CORP, North Las Vegas, NV 1997 to 2000

Senior Quality Specialist

Environmental Restoration - Compliance, Quality for Nuclear QA.

WACKENHUT SERVICES INC., North Las Vegas, NV 1985 to 1997

Quality Assurance Specialist

Security – Compliance, Quality for Nuclear QA.

FEDERAL RESERVE BANK of PITTSBURGH, Pittsburgh, PA 1983/1984

Areas Worked: Check Processing, Currency/Coin Vaults, and Treasury Stocks & Bonds.

EDUCATION & CERTIFICATIONS

1996 MBA, California Pacific University, Escondido, CA.

1983 BSBA, Robert Morris University, Coraopolis, PA, Major - Management Information Systems.

2013 Lean and Six Sigma Black Belt Trained - Georgia State University, Atlanta GA.

1990 Nuclear Quality Audit, (NQA-1) certified

1995 Juran Team Facilitator certified

Board Certified in Healthcare Management (FACHE);Fellow of the American College of Healthcare Executives

SAIC Project Management I & II – (PMP Equivalent)

Certified Manager of Quality/Operational Excellence (CMQ/OE) - American Society for Quality - Fellow

ISO 9001-2015 Internal Auditor & Risk Based Thinking - Exemplar Global - Plexus, Blue Synergy

AUDIT-SURVEY-ASSESSMENT EXPERIENCE

ISO 9001-2021 Exemplar Global (CIA) Certified Internal Auditor

ISO 9001 Lead Auditor/Surveyor (NIAHO) National Integrated Accreditation Healthcare Organizations - 4+ Years

Lead Assessor Nuclear Quality Assurance (NQA-1) WSI - 20+ Years

Former Certified Quality Auditor (CQA) ASQ - 6 Years

Former ISO 9000 Internal Auditor Registration, ICRA, UK - 6 Years

Former Malcolm Baldrige Examiner (NIST) USA - 4+ Years

Former US Presidents Quality Award (OPM) USA- 5 + Years Former Department of Energy Quality Award (DOE) USA - 5 + Years

Former Nevada State APEX Quality Award USA - 12 + Years

PROFESSIONAL AFFILIATIONS

American College of Health Care Executives, Member/Fellow

American Society for Quality, Sr. Member/Fellow

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