Customer Service Trainee

JEEVITHA K

E-Mail: ************@*****.***

*** ********** ***** ******, ***** : 960*******

Annaimallore Post,

Ranipet -632507

Objective:

To seek a challenging and responsible assignment in a reputed organization where, I can apply my current skills, learn new techniques, applications and technology and also grow with the organization.

Organizational Experience:

Name of the employer : SBPM-Wipro Vendor Logistics.

Designation : Team Management

Period : Nov 2021-Sep 2022.

Roles and Responsibility :

Manage the operation and admin.

Lead and motivate the team.

Manage performance.

Solve problems.

Care for the health, safety and welfare of your people

Knowledge for Customer Maintenance :

To understand managing incoming calls and customer service inquiries the customer's problem and Troubleshoot it with an optimal and effective solution.

Serves customers by providing product and service information and resolving product and service problems.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Technical Knowledge:

Internal client server flow

Product route flow end to end stages.

Customer defect identification tracking.

Knowledge of mobile mother board and sub parts.

Organizational Experience:

Name of the employer : Gest amp in Chennai.

Designation : Quality Trainee (Aug 2017 – July 2018)

Name of the employer : Flextronics Technologies Limited, Chennai

Designation : Customer Quality -Trainee (Sep 2018-sep2021)

Job Responsibility:

Updating the online Documents as per author’s requirement.

Protecting the confidentiality of every author’s work.

Providing the proof format as per customer’s need.

Software Knowledge:

MS office (MS excel, MS Outlook,MS word, MS PowerPoint).

Good analytical and problem-solving skills.

Good interpersonal and communication skills.

Have knowledge in AUTOCAD Tool.

Education:

BE Electrical and Electronics – 78.7% from University College of Engineering Arni (2013 to 2017).

HSC – 84.3% from A.A.Govt. Hr. Sec. School Vilapakkam (2011 to 2013).

SSLC – 92.4% from A.A.Govt Hr.Sec. School Vilapakkam (2010 to 2011)

Personal profile:

Fathers Name : Kumar.p

Gender : Female

Nationality : Indian

Marital Status : Single

Date of Birth : 28th July 1996

Hobbies &Interest : Reading History, Writing Story

Language Known : English, Tamil

Place:

Date: Jeevitha k

Contact this candidate