DHANRAJ

Customer Service Representative

ads8mt@r.postjobfree.com

m

+919*********

gurgaon

LinkedIn

WORK EXPERIENCE

sof glow

superviser

ggn July 2016 - April 2018

Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate

Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers

Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers sd school

TEACHER

MAHENDERGARH 2019 - current

SKILLS

NPS, customer retention,

customer satisfaction

Empathetic & courteous

Detail-oriented

Microsoft Excel

Social media (Twitter,

Instagram)

Problem-solving

GOOD LISTNER

Better communication

EDUCATION

Master of Arts

Administration

IGNOU

2019 - 2021

DELHI

Awards

awarded best teacher