Sales Associate Customer Service

LAZANDRA SMITH

Chicago, IL · 708-***-****

***************@*****.***

EXPERIENCE

DECEMBER 2010-PRESENT

SALES MANAGER

THE ROOM PLACE

ORLAND PARK, IL

• Consistently achieved monthly sales goals and targets. Achieved personal goal to exceed million dollars in sales, 3 years consistently.

• Sold and promoted merchandise through value-based selling.

• Provided customer service to customer in person and by phone.

• Trained and developed more than thirty associates. FEBRUARY 2008- DECEMBER 2010

ELECTRONICS SUPERVISOR

BEST BUY

MATTESON, IL

• Trained and developed more than twenty associates.

• Provided excellent customer service skills

• Promoted within first year from Associate to Manager. October 1999- February 2008

SALES ASSOCIATE

Wickes Furniture

Orland Park, IL

• Consistently achieved monthly sales goals and targets.

• Sold and promoted merchandise through value-based selling.

• Provided customer service to customer in person and by phone. DECEMBER 1996-OCTOBER 1999

SALES ASSOCIATE

DARVIN FURNITURE

ORLAND PARK, IL

• Consistently achieved monthly sales goals and targets.

• Sold and promoted merchandise through value-based selling.

• Provided customer service to customer in person and by phone. 2

EDUCATION

AUGUST 1993-MAY 1994

CHICAGO STATE UNIVERSITY

Area of Concentration

• Business & Business Planning

• Employee Training and Development

SKILLS

• P&L

• Budgeting

• Human Resources

• Training

• Merchandising

• Effective Communicator

• Analytical Person

• Leadership

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