Customer Service Property Manager

Becky Armendariz

**** ********** ***

Pittsburgh, PA 15212 US

Phone: +1-623-***-****

Cell:

*****.************@*****.***

OBJECTIVE

To secure a position with a company that will allow me to excel to the best of my ability and serve as an asset to the company and my co-workers and provide excellent customer service to meet the company's expectations and can advance with-in the company. I am also willing to relocate for my job. EMPLOYMENT HISTORY

Site Manager

Housing Authority of the City of Pittsburgh

September 2017 — Present

• Work with contractors/vendors directly to schedule necessary work that needs to be done around the property for the REAC inspection to pass

• Schedule weekly meets with the staff to follow up on status of duties/responsibilities, make sure that payroll is entered properly for payroll department.

• Maintain a proper spread sheet of the property budget to place order properly, and schedule construction work when necessary

• Assists in the managing the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training, acting on employee problems, and recommending and implementing discipline

• Develops a thorough knowledge and understanding of: HACP housing policies and procedures, site-based administrative processes, site-based accounting practices, all legal processes in which a property may be involved, all HACP forms and document requirements, labor contracts and HR policies, local market for low- income housing, and sound business practices of real estate rental industry, including marketing techniques

• Works with Site Manager to ensure the efficient operations of assigned sites by: developing and managing budgets and business plans, establishing goals and objectives, identifying deficiencies and missed targets/timelines, and enacting adjustments as needed to positively impact performance

• Performs necessary rent collection activities; takes steps to reduce rent delinquency rate and takes corrective legal action as necessary

• Shows units to eligible housing applicants and conducts lease orientation and signing,

• Assists in enforcing lease parameters; develops and maintains documentation of “for cause” eviction activities as necessary

• Assists in conducting regular site inspections and provide written reports of activities and findings

• Ensures timely completion and documentation of all maintenance activities and work orders

• Assists Facilities Services staff in the vacant unit turnaround process, including prioritization of units, assignment of resources, and communications on unit status with other departments

• Maintains good resident communications and relations, including holding regular meetings with resident leadership

• Assists the Site Manager and Asset Manager in conducting quality control and operational reviews to ensure compliance with federal, state, local, and HACP procedures

• Gathers data, analyzes information, and prepares monthly reports of key indicators as needed

• Performs other duties as assigned

Property Manager

Caliber Management

November 2013 — July 2015 (1 year 8 months)

• Caliber Management 117 Units (Multi Family

• Handle daily deposits of rents, security deposits, and any commission coming in

• Pay monthly bills of the property and maintenance order for supplies

• Conduct move-out inspection and make ready for renovations

• Lease vacant unit and renewal contracted

• Maintained the community looking nice and our occupancy at 95% to 100% occupied Property Manager

Palm Aire Capital L.L.C.

March 2010 — November 2012 (2 years 8 months)

• Business Account & Property Manager of 186 units

• Responsible for each unit rent roll

• Responsible for closing books every month

• Pay bill for both communities, and whatever our maintenance men order

• Make bank deposits that have to be made before closing end of month

• Handle pay roll and employee time sheets

• In charge of explaining, insurance benefits and 401K benefits

• Interviewing process for new hires and doing quarterly reviews for employees

• Handle all resident Retention

• Handling training for ``Sexual Harassments'' and filing any sexual harassment case IBI Property Management

IBI Management

August 2006 — February 2010 (3 years 6 months)

• Community Manager of 44 apartment units and 36 houses

• Leasing apartment s and houses, touring property with prospects, pulling credit checks, pulling criminal background checks, approvals, and lease signing

• Overseeing all day to day operations such as maintenance issues, work orders, working with vendors, and handling the monthly budget for the property, and excelling in customer service and resident retention

• Overseeing collection and posting of rents, and manage of product inventory, weekly reports, accounting of end of month's reports, Forcible Detainers

• Handling new hire interviews and disciplinary actions that needed to be taken care of

• Managing pay roll for employees and the looking for the health care benefits

• Handling training for ``Sexual Harassments'' and filing any sexual harassment case

• Appear in Court and represent the company and property with it came to evictions and. court hearings for deposit disputes;

ACS Advance Tech Support

ACS Technologies

October 2003 — July, 2006 (2 years 9 months)

• Inbound advance technical support for customers

• Assists with technical issues and billing issues

• First call issue resolution for every customer

EDUCATION

University of Texas at El Paso

El Paso Community College

Nightingale High School

CCAC Community College of Allegheny Campus

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