Assistant Manager Customer Service

Melodie Brown

**** ******* *** **, ***********, NM 87108 • 505-***-**** • **************@*****.***

Multi-tasking Assistant Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and fast-paced team player. Pursuing a new role where hard work and dedication will be highly valued. Dedicated to making each guest experience a memorable visit

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•Staff management

•POS/data systems knowledge

•Outstanding interpersonal skills

•Customer-oriented

•Recruiting and interviewing

•Natural leader

•Basic administrative knowledge

•Situational Awareness

Delivery Driver- 06/2021- Present

Door Dash – Albuquerque, NM

I deliver orders to customers. I am a top rated dasher with a customer satisfaction rate of 4.92.

Assistant Manager, 06/2016 to 04/2021

Server/Quality Assurance 02/2014-06/2016

Chili's Grill & Bar – Albuquerque, NM

I handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions. Managed weekly inventory transactions by creating orders to ensure optimal food and beverage stock. Supported long-term business-need strategies through guest engagement and delegation of roles. Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.

Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand. Monitored cash intake and deposit records to increase accuracy and reduce discrepancies. Resolved all issues professionally and in a timely manner.

Received recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance.

Providing excellent customer service, driving membership loyalty and increasing customer satisfaction rates. Managed multiple priorities in fast-paced environment.

Store Manager, 10/2012 to 01/2014

University Mail Station – Albuquerque, NM

Oversaw daily operations of store, including staffing and training, inventory control, promotional sales, and financial functions.

Received and effectively displayed incoming product; implemented new receiving process and identified poor work habits to improve effectiveness. Counted cash drawers and made bank deposits.

Boosted revenue by 15% by developing and deploying strategies to effectively improve operations.

Generated repeat business through exceptional customer service.

Server, 03/2009 to 08/2012

Pioneer Steak House – Lovington, NM

Used cash registers and credit card machines to cash out customers.

Ensured all food was prepared on-time and according to specifications.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Restocked salad bar and buffet for lunch and dinner service.

Assisted with preparation, delivery, service, and clean-up during catering events.

Education

University Of New Mexico - Albuquerque, NM 2011-2012

High School Diploma: 2011- Lovington High School - Lovington, NM

Certifications

ServSafe Food Handling certification - up to date.

Alcohol Certification - up to date.

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