Customer Service Analyst
Resume:
•
Skills
Personal contact
information
Diana María Rueda O.
Experience
For the last 20 years, I have worked in
different areas such as marketing,
sales, and service areas, helping them
to strengthen and improve the
relationship they have with their
clients.
Proficiency in Microsoft Word, Excel,
and Power Point. Also, effective and
dedicated social media manager,
driving engagement on Facebook and
Instagram for the promotion of
companies and different information
systems for customer management.
31 769 W Oakland Ave.
Oakland, Fl
*****.*****@******.***
Education
Academic English Course August 2022 Orange Technical College, Winter Garden, FL.
Master’s in business management and marketing. December 2012 ISEAD Business School, Madrid, España
Marketing specialist. May 2002 EAFIT University, Medellín, Colombia Business administration. December 1996 Pereira Catholic University, Pereira, Colombia
• Leadership experience
• Problem solving abilities
• Communication skills
• Time management
JLobo Consultants– https://www.jclobo.com
Consultant Assistant (2016 - 2021)
At JLobo Consultants I helped several companies in the planning, structuring and administration of the areas of marketing, sales and customer service.
PRESTIGIO – ISEAD Business School - https://prestigio.com.co Director of service and operations (2011 - 2015)
In Prestigio I structured and managed the operations and area for Latin America of ISEAD Business School
SUSALUD – Sura Group - https://www.epssura.com
Manager of customer service (2006 – 2008)
At salud SURA I designed and managed maintenance structures and customer loyalty plans.
FLYCOM COMMUNICATION S.A. -ISA GROUP-
Manager of customer service (2002 – 2005)
At Flycon I structured and managed the customer service and billing area FIDUCOLOMBIA -Bancolombia Group-
Marketing executive (2001 – 2002)
At Fiducollmbia I managed the customer service area. PEREIRA COMMUNICATION COMPANY-UNE group-
Customer service analyst (1997 – 2001)
At Pereira communication company I designed and managed customer service processes with telephone operators and implemented the quality certification program in the commercial area.
Diana Rueda
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