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Customer Service Analyst

Location:
Winter Garden, FL
Posted:
October 28, 2022

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Skills

Personal contact

information

Diana María Rueda O.

Experience

For the last 20 years, I have worked in

different areas such as marketing,

sales, and service areas, helping them

to strengthen and improve the

relationship they have with their

clients.

Proficiency in Microsoft Word, Excel,

and Power Point. Also, effective and

dedicated social media manager,

driving engagement on Facebook and

Instagram for the promotion of

companies and different information

systems for customer management.

407-***-****

31 769 W Oakland Ave.

Oakland, Fl

ads8e0@r.postjobfree.com

email

Education

Academic English Course August 2022 Orange Technical College, Winter Garden, FL.

Master’s in business management and marketing. December 2012 ISEAD Business School, Madrid, España

Marketing specialist. May 2002 EAFIT University, Medellín, Colombia Business administration. December 1996 Pereira Catholic University, Pereira, Colombia

• Leadership experience

• Problem solving abilities

• Communication skills

• Time management

JLobo Consultants– https://www.jclobo.com

Consultant Assistant (2016 - 2021)

At JLobo Consultants I helped several companies in the planning, structuring and administration of the areas of marketing, sales and customer service.

PRESTIGIO – ISEAD Business School - https://prestigio.com.co Director of service and operations (2011 - 2015)

In Prestigio I structured and managed the operations and area for Latin America of ISEAD Business School

SUSALUD – Sura Group - https://www.epssura.com

Manager of customer service (2006 – 2008)

At salud SURA I designed and managed maintenance structures and customer loyalty plans.

FLYCOM COMMUNICATION S.A. -ISA GROUP-

Manager of customer service (2002 – 2005)

At Flycon I structured and managed the customer service and billing area FIDUCOLOMBIA -Bancolombia Group-

Marketing executive (2001 – 2002)

At Fiducollmbia I managed the customer service area. PEREIRA COMMUNICATION COMPANY-UNE group-

Customer service analyst (1997 – 2001)

At Pereira communication company I designed and managed customer service processes with telephone operators and implemented the quality certification program in the commercial area.

Diana Rueda



Contact this candidate