Customer Service Technical Assistant

*************@***.***

754-***-**** (Cell)

Veronica P. Burney

Objective- I will love to apply my customer service skills where they will make a significant impact.

Education- August 1979 - June 1983 Seminole Sr. High School, Seminole Fl.

Received my High School Diploma

August 1984- Pinellas Vocational

Received a certificate for Military soldering certification

Work Experience- Technical Consultant July 5,2011- March 31,2014

Sprint 1870 West Military Trail West Palm Beach Fl. 33409. To make minor repairs on the customer’s cell phone and provide the customer with A1 service. Receive shipments, inventory of parts and phones.

March 1990 - January 2006 Motorola W Sunrise Blvd, Plantation, FL 33322

Customer Service 2000- 2006 To resolve any issue a customer may encounter with their cell phone or pager ( damaged- stolen-not working properly-missing part missing parts or accessories) Equipment used phone and computer.

Receptionist 1998-2000 Answer switchboard –order office supplies-schedule

Meetings and greet visitors -send faxes-make copies. Equipment used - switchboard, fax machine, computer, copy machine.

Quality Assurance 1996-1998 To ensure the pager meet the companies specifications prior to being returned to the customer and preform random audits. Equipment used-voltage meter and oscilloscope

Technical Assistant 1990 -1996 To repair damaged pagers that were received in the service center that were damaged water, physical or not operating correctly Equipment used- soldering iron, volt meter and oscilloscope

Other Jobs preformed when needed-

Shipping- Package and return pager to customer

Receiving- To receive pager to be repaired

Labels- To make labels for the pagers that were needed

Equipment used- computer and scanner

D.M.E Fort Lauderdale Fl. 1988-1990

To build harness cables and manufacture pc boards for aircrafts. Within the six months I was promoted to quality control inspector.

Awards Received- Perfect attendance, Best performance

Volunteer Experience - Cheerleading head coach and team mom for football team

Cheerleading representative, work in the soup kitchen and

Church usher

Hobbies- Traveling, shopping, Bike riding

Languages- English

Interests and Activities- Reading, home decorating

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