Reservation Agent Package Handler
Resume:
Stephanie Y. Wiggins
Riverdale, GA *****
EMAIL: ***************@*****.***
Professional Summary
Sander’s Mobile Home Park (Property Manager) (2009 -2021)
• Develop, maintain and execute daily, weekly and monthly activates to ensure community is meeting
occupancy and financial goals.
• Coach, lead, and motivate the performance of all onsite associates.
• Ensure that core values are being portrayed to create a positive customer experience for but residents
and associates.
• Continuously collaborate with Regional Property Managers and VPs.
• Build and maintain business relationships with equity partners, while providing accurate and timely
information/updates on the property successes and areas of improvement.
American Airlines (Customer Service/Reservation agent
Cary, NC 2007 - 2009
• Connect with customers and provide solutions to their travel needs; Master several weeks of fast-paced, intensive training on products, processes, policies and tools.
• Handle contacts from customers and gain their trust by providing solutions to their travel needs; Listen
to customer needs and proactively offer options.
• Providing excellent customer service by handling information inquiries, reservations, ticketing,
passenger check-in, baggage check-in, aircraft preparation and problem resolution for all Advanced
Airlines (AA) passengers and potential passengers/guests.
.Mellon HR Solutions/PricewaterhouseCoopers (Retirement & 401k Specialist) Cary, NC • 2000 - 2006
• Explains retirement benefit plan policies, procedures, and legal requirements to employees and
beneficiaries.
• Conducts retirement and benefits-related calculations and analysis including repurchase of service,
withdrawal of contributions, and deferred retirement.
• Researches and recommends appropriate benefits plans and services based on data analysis.
• Conducts group benefits presentations for and/or individual interviews with employees regarding
retirement and pension options.
FedEx Corporation
(Customer Service Specialist, Courier/Package Handler, Team Leader)
Newark, NJ/Raleigh, NC • 1988 -1999
• Responding to inquiries, problem-resolution and selling of company services.
• support functions necessary for efficient station operations.
• Warehouse duties include loading, unloading, and sorting of packages of various sizes.
• Picking up packages from the sender • Delivering packages to the recipient
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