Service Representative Customer

CHINENYE ALEXANDRA AJIBORO

Lagos LA 080*-***-**** *******************@*****.***

PROFESSIONAL SUMMARY

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

Report Preparation

Complaint Resolution

Sales Expertise

WORK HISTORY

Account Payable Officer/Executive Assistant08/2020 to Current

MeritTelecoms — Lagos, Lagos.

Closely monitored accounts to post timely payments and resolve billing discrepancies.

Input all relevant transactions and supervised properly within accounting system.

Aligned workload and reduced head count without service interruption.

Coordinated accounts payable functions and improve workflow for staff members.

filing and organizing documents.

recording meeting minutes.

making travel arrangements.

Customer Service Representative, 01/2020 to 07/2020

Lextorah School of Language, Yaba, Lagos

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Clarified customer issues and determined root cause of problems to resolve products or service complaints.

Updated account information to maintain customer records.

Collected and analyzed customer information to prepare product or service report.

Answered customer telephone calls promptly to avoid on-hold wait times.

Recommended products to customers, thoroughly explaining details.

Offered advice and assistance to customers, paying attention to special nerds or wants.

Answered product and service questions, suggesting other offerings to attract potential customers.

Recorded account information to open new customer accounts

Processed customer adjustment to maintain financial accounts.

Maintained up-to-date knowledge of product and service changes.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative, 07/2017 to 11/2019

CommunicationWorld, Ikeja, Lagos

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Clarified customer issues and determined root cause of problems to resolve products or service complaints.

Trained and backed up other customer service managers.

Enhanced productivity level by anticipating needs and delivering outstanding support.

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Responded to customer requests offering excellent support and tailored recommendations to addressing needs.

EDUCATION

Higher National Diploma: Mass Communication, in view - 02/2023.

Yaba College of Technology – Yaba, Lagos.

Ordinary National Diploma: Mass Communication, 02/2018.

Yaba College of Technology – Yaba, Lagos.

Referees will be provided upon request

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