Service Representative Customer
Resume:
Mizmureen Shabazz
Ogden, KS *****
Experience
Advanced Call Center Technologies - 12/15 to 6/18
Junction City, KS
RST/PST (Retail Support Team/ Premium Support Team)
Alternated between both jobs as needed and directed by supervisor. For RST duties, answered calls from in-store representatives in need of technical or billing support, escalated issues outside scope of support to correct departments, notated accounts with thorough details of each interaction. For PST duties, responded to chat support requests from customer service representatives regarding advanced troubleshooting and billing issues, maintained low AHT and 100% QA scores, created cases for known issues that could not be immediately resolved and notated all interactions on accounts.
Via Christi - 07/14 to 12/14
Manhattan, KS
CNA (Certified Nursing Assistant)
Ensured the comfort, safety and overall hygiene of the patient and their surroundings, recorded pertinent information, status and data concerning the patient’s progress and well being; reported any incidents or accidents to the charge nurse, coordinated efforts with coworkers to ensure timely care of patients, assisted in the mobilization and transfer of patients.
Market Source - 08/13 to 07/14
Manhattan, KS
Sales Manager
Responsible for the general upkeep and maintenance of store, changed promotional displays and rearranged products using corporate issued planograms, maintained and exceeded monthly quotas by reviewing employee sales daily and soft coaching when needed to overcome obstacles to weekly goals.
Days Inn - 05/08 to 07/08
Wausau, WI
Front Desk/Receptionist
Checking guests in/out of hotel, making reservations over the phone and online, maintaining the lobby and front desk area, transferring calls to rooms.
Footlocker - 12/07 to 01/08
Wausau, WI
Customer Service Representative (Seasonal)
Placed orders for customers over the phone, while making them aware of additional sales and limited offers available.
Teletech - 03/03 to 07/03
Topeka, KS
Customer Service Representative (Billing)
Resolved billing questions or concerns by clearly explaining charges, or when appropriate applying credit to accounts.
Sykes - 05/02 to 03/03
Manhattan, KS
Customer Service Representative (Technical Support)
Investigated and resolved basic hardware and software issues preventing customers from accessing internet service.
Education
Graduated high school and completed 1 year of Business Management at North Central Technical College in Wausau, WI before moving to Kansas with the ongoing goal of continuing education in a different field of study.
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