VEOSHA HARRIS-COOPER

Richmond, TX *****

832-***-**** - ads8af@r.postjobfree.com

PROFESSIONAL SUMMARY

I pride myself on being skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Personable Customer Success Manager offering 12 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. SKILLS

Customer Account Management

Efficient and Detail-Oriented

Customer Retention Strategies

Interpersonal Communication Skills

Conflict Resolution Techniques

Understanding Customer Needs

Customer Experience Improvement

Data Communications via Salesforce

Analyzing Business Processes

Daily KPI Reports

WORK HISTORY

06/2009 to 03/2021 Customer Success Specialist

Optum – Richmond, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action. Collected and analyzed customer information to prepare product or service reports. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Listened attentively to client feedback to create stronger relations and shape business.

Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met. EDUCATION

University of Houston - Houston