Customer Service Crew Member Professional student

Symone Washington

Professional Student - Nursing

Customer Service Crew Member

407-***-**** • Baton Rouge, LA 70807 • *****************@*****.***

Self motivated, problem-solving Customer service crew member with over three years of experience resolving customer questions and complaints, managing cash and digital payments while aiding with creating a healthy fast-paced workspace along side professional peers, some of which were personally trained by myself. Expertise in customer service, public outreach, and an ongoing career with health related occupations within nursing. Posses strong problem solving skills, excellent active listening, and the ability to manage and lead a group of people. Focused on building long-lasting relationships with customers, making issues a priority to be resolved, and ensuring all business needs are met at an appropriate time frame.

PROFESSIONAL SKILLS

● Certified Internet Web Professional (CIW) Mastery of Google suite and Microsoft Office.

● Outstanding leadership, multitasking and computer proficiency abilities.

● Experienced in entrepreneurial skills.

● Proficient in creating nursing care plans.

PROFESSIONAL WORK EXPERIENCE

Barista Barista Trainer

Starbucks Corporation - Orlando, FL

Starbucks Coporation - Baton Rouge, LA

April 2019 – Present

Outgoing and fast-working Barista with over three years of experience, at two different locations in Florida and Louisiana. Responsible for managing financial accounts in store, connecting with customers, making food and beverages to health standard, and managing inventory. Skilled in superb customer service, food to beverage pairing, knowledgeable on store products as well as store chemicals to maintain a clean and up to code work environment. Promoted to a Barista Trainer in the last year, to train new hirers on the Starbucks standard.

● Professionaly connected with costumers to take orders for beverage and food items.

● Maintainecd a clean work area, and sanitary area for in store dining.

● Presented excellent customer service daily.

● Collaborated with team to get quality items out and handle customer complaints and questions in a timely manner.

● Maintain financial accounts by handling cash and digital payments correctly.

● Increased customer connection score upon arrival to new store

● Trained various new baristas upon being promoted to barista trainer.

● Properly went over inventory sheet and ensured everything that was ordered, was received and in proper condition upon arrival.

Child Care Provider

Self Employed - Orlando, FL

August 2016 – 2020

Ensured safety of children while simultaneously provided their needs in terms of education, social and emotional. I provided personalized education worksheets to ensure academic progression, in addition to creating fun activities to keep the children engaged and physically active. Throughout this experience, Is strengthened my compassion and patience skills, as it takes a high level of both to properly care for children.

●Created learning activities

●Prepared meals

●Maintained hygiene of children

●Properly ocmmunicated with parents

EDUCATION

Southern University - Baton Rouge, LA

Bachelor of Science in Nursing

Expected Graduation Date May 2024

Current Gpa 3.2

June 2020

PROFESSIONAL EXPERIENCE

Junior Achievement of Central Florida Professional Student Orlando, FL

August 2016- May 2020

●Profession students within the Junior Achievement of Central Florida magnet program are students who are challenged, engaged, and enlightened about the countless business and career opportunities that await them.

●The JA Academy is an innovative magnet school in partnership with Orange County Public Schools that teaches students leadership and entrepreneurial skills through an integrated and challenging high school curriculum.

ACTIVITIES, AWARDS AND HONORS

Organizations

National Honor Society (2019-2020) Best Buddies- F.R.I.E.N.D.S (2019-2020) Junior Achievement of Central Florida (2016-2020) Business Professionals of America (2016-2017) Central Florida Jag Chapter (2020-Present)

Volunteer work:

Feeding Children Everywhere (2016-17, 2017-18, 2018-19) Oak Ridge High School Campus cleanup (2019) Over 100 hours of community service with various non-profit organizations throughout the Central Florida and East Baton Rouge Area.

Honors:

Academic Honor roll (2016-17, 2017-18, 2018-19, 2019-20) Jolly Award for Most Outstanding Junior Achievement Leader (2020) National Honors Society Partner of the Quarter (Starbucks) Good academic standing (SUBR)

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