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Data Entry Customer Service

October 30, 2022

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Resume: 480-***-****


Thrive in a team-oriented environment where I can grow yet utilize my knowledge & skills in various areas of customer service that require customer relations, project management, communication, and overall customer satisfaction while having the ability to work independently if necessary. Experience

02/22 – 05/22 California Mortgage Relief Program Remote Engaged in a temporary position where I received a high volume of calls to aid COVID 19 impacted homeowners. Managed applications for disbursement up to $80K. Reviewed accounts and transferred to appropriate departments for further review & approval. 04/21 – 01/22 Solari Remote

Worked as Immunization Navigation Representative managing high volume inbound calls regarding COVID 19 vaccinations. Possessed access to previous clients’ appointments to verify correct vaccines that were offered, while also providing important facts regarding the virus and vaccines. Scheduled 1st, 2nd & booster appointments based on met requirements, yet also canceled and rescheduled appointments as necessary. Clients were navigated based on zip code & county. 12/19 – 03/21 National General Remote

Offered support as a Customer Service Representative & grew repeat business by 30% by providing superior customer service. Updated database with customer and sales information. Streamlined operational efficiencies, tracking weekly sales to develop senior leadership reports for corrective action planning. Oversaw confidential document flow, including managing sales contracts and submitting orders for accurate processing. Generated sales by prospecting leads, cold calling and closing deals. Negotiated and closed deals with minimal required support from sales and finance managers.

08/18 – Current Braids by T Phoenix, AZ

Performing part-time as a B2C hairdresser specializing in braid styles for women, kids & men. Sales is accomplished via social media ads, direct messaging & posting. Clients are only accepted by appointment only. 01/18-7/29 Phoenix, AZ Empereon Constar

Start up company. High inbound calls. Averaged about 70-100 calls a day. Sales Position selling phone,internet,

& tv. Bundle packages included. Based commission 7$ per sales. Educated customers about product or service and new upcoming changes regarding service. Assisted in technical support and troubleshooting. Always recommended merchandise to customers based on needs and preferences. Increased sales by 85% during previous year by incorporating up-selling and cross-selling techniques. Met or exceeded call speed, accuracy and volume on a consistent basis .


● Microsoft Office

● Collections / Point of Service


● Data Entry 40+ WPM & 10 key

● Salesforce

● Slack

Tina Tompkins


c 480-***-****

● Tele Sales

Contact this candidate