Project Manager Customer Service

Bryan Colton

**** ***** ***** **********, ******* 32068

585-***-**** *********@*****.***

Dedicated, detail-oriented estimating and management professional with 30+ years of experience with insurance-related property losses seeking position in an established organization which values motivation, strong work ethic, and analytical skills to aid in the growth of the firm.

Skills Summary

Solid negotiation skills

Effectively handles multiple tasks simultaneously

Self-starter with outstanding ability to function as a team member and work independently with minimal supervision.

Detail-oriented and thorough

Ability to maintain all claim information confidentially.

Possess excellent customer service skills, able to deal professionally and compassionately with people in various stages of stress, anxiety, and agitation.

Outstanding problem-solving and time management skills

Thrives on new challenges and motivated to continue training and education in the insurance industry.

Familiar with structural damages and repair assessments

Extensive knowledge of and experience with Xactimate

Proficient in Windows-based software and digital camera use.

30+ year’s experience working with insurance agents, adjusters, and claims professionals.

Proficient in budgeting and cost control, working with KPIs and Productivity and Labor Efficiency, most notably in restoration, reconstruction, and contract buy outs.

30 years of construction experience, rebuilt over 300 homes in the last 34 years.

Professional Experience

Slays Restoration July 2020 – Present

Orange Park, Florida

General Manager

I am the current General Branch Manager in Jacksonville; FL. Slays Restoration is primarily a large loss CAT company throughout the United Stated but is involved with local insurance claims as well with multiple branches 4 states. Serving in the restoration business for 34 years, I have experienced just about everything and anything throughout our wonderful industry.

I posess analytical and problem-solving skills.

Very experienced in Financial Management

Exceptional Operational Management skills, paying close attention to Key Performance Indicators.

Strategic thinking and business strategy development keeps employers ahead of our competition. This industry has really changed over the last 10 years, demanding new business strategies.

My sharp business acumen has given me the opportunity to be successful.

Setting goals and achieving those goals is where I excel.

With my proper project management and estimating, we have met our company margins and become profitable. I am a hands-on manager and I believe in continuous training to exceed or goals.

Restoration 1 of Orlando February 2020 – July 2020

Orlando, FL

Regional Operations Manager

As the Regional Operations Manager, I was responsible for all branch operations including quality control of all our claims, estimating, project managing, labor control, working with sub-contractors, building avenues for new business and revenue streams,

and working with vendors. My responsibilities also included field training and following all industry standards.

Prioritized customer relations and following up with any concerns our customers should have. Daily accountable to the business owner and employees.

Baxter Restoration September 2018 – February 2020

Jacksonville, FL

Project Manager & Estimator

Project Manager: my responsibility was to secure contracts with insureds, determine material costs, walk the job with my sub-contractors and introduce them to my customers. Go over material selections with the homeowner, pull permits and meet with the engineers when necessary. I also secured all contracts and sub-contracts and visited the loss 3 times per week.

Estimator: My responsibility was to meet the insured, take all required photos and write my estimate which included my sketch. I communicated with the adjuster and TPA’s and produced an agreed scope of work.

United Water Restoration Group December 2017- September 4th, 2018

East Coast of Florida

District Manager/Quality Control

District Manager of East Coast Operations: This position governs operations at five branch locations. Duties included visiting all branches weekly, and job site visits for quality control on a daily basis. Also included training with the Operations Managers and field technicians, covering proper estimating and preparing proper scopes of work.

Franchise Training: Lead Trainer for Operations on the franchise team and the back-up trainer for estimating and Xactimate for franchising.

Operations Training: Worked with our Corporate Office Estimating and Billing Team on preparing proper estimates and invoicing for our insurance carriers.

Bay Area DKI February 2017- December 2017

Jacksonville, Florida 32210

Project Manager/Estimator

Project Manager: Signed contracts with insureds; prepared material budgets; hired subcontractors; secured permits and filed notice of compliance; prepared change orders; secured engineering and drawings; secured certificates of satisfaction; visited job sites daily; trouble-shoot with subcontractors.

Estimator: Met with insurance adjusters and scoped loss; prepared estimates for insureds; negotiated final scope of work; prepared supplements.

Roto-Rooter of Jacksonville

Jacksonville, Florida 32209 2016

Manager of Mitigation Department

Established training, policies, and sales in the mitigation department. This was a 6-week contract position.

Paul Davis Restoration

Jacksonville, Florida 32206 2016

Mitigation Estimator/Project Manager

Wrote estimates for water and mold damaged properties for insurance company approval. Supervised subcontractors through completion of job while staying under budget.

BryCar Enterprises, Inc., dba Master Care Restoration Company 1987-2015 Le Roy, New York 14482

President and CEO

Supervised and managed staff of up to 28 employees in family-owned disaster restoration company, which specialized in fire damage restoration, mold remediation, flood and water damage restoration. Consistently maintained high ratings with the Better Business Bureau.

Worked closely with sales team to secure contracts. Responsible for explaining contracts and reviewing claim process.

Delegated job duties to project managers and department heads daily and communicate to discuss job progress. Managed scheduling of multiple concurrent jobs.

Examined accounts payable, accounts receivable, and sales reports daily.

Secured all permits and architectural drawings for job sites; met with Code Enforcement Officials for inspections.

Collaborated with Insurance Adjusters on estimating process from beginning to end of each job.

Examined and wrote estimates on every job loss using Xactimate software, previously having used Blue Book Estimating software for several years.

I started this Carpet Cleaning company in 1987. Achieved my IICRC Certifications and turned my company into a successful disaster restoration company. After 5 short years of being self-employed, I developed my own business plan and secured a $150,000 business loan to expand my company. That loan was paid off within 5 years We grew into a multi-million-dollar company without any “program work”.

Certifications

Walt Schriever Property and Casualty School

Property and Casualty Pre-Licensing School, 1980

IICRC Certifications:54514

Carpet Cleaning, Fire and Smoke Restoration, Upholstery and Fabric Cleaning, Odor Control, Carpet Repair and Reinstallation, Water Damage Restoration, Master Textile Cleaner, Carpet Dyeing, Applied Microbial Remediation, Journeyman Water Restorer

Xactimate 3-day training, 2012

5+ Years Xactimate Estimating

All Lines Training Company- Adjuster Training, 10/2016

Received my C/A Designation for the State of Florida for my 6-20/7-20 License.

Independent All Lines Adjuster- State of Florida: W382452

Community Involvement

Boy Scouts of America, Scout Master, Troop 6021, Le Roy, New York, 2012-2016

Le Roy Youth Soccer Association, Le Roy, New York 2013-2015

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