Customer Service Program Manager
Resume:
BEVERLY STEPHENS
PROGRAM MANAGER
CONTACT
***************@***.***
CAREER OBJECTIVE
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem solving and planning. Ready to make an immediate contribution to your organization.
SKILLS
PROFICIENT IN VARIOUS TAX PREPARTATION SOFTWARE
ABLE TO TYPE 55 WPM
EXCELLENT CUSTOMER SERVERICE
EXPERIENCE
Outley and Sons Tax Services
Dec 2007- Present (Seasonal)
Review, educate and prepare tax returns and amendments as needed.
Robins Air Force Base
Jan 1986 – Feb 2017
* Advised sales and billing departments of transportation charges for customers’ accounts.
* Analyzed financial impact of proposed logistics changes.
* Developed and implemented warehouse safety and security programs and activities.
* Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, and salvaging products and materials.
* Implemented specific customer requirements, internal reporting, and customized transportation metrics.
*Organized and managed work of subordinate staff to ensure that work was accomplished in a manner that consistent with organizational requirements.
*Monitored operations for staff compliance with administrative polices and procedures, safety rules, union contracts, environmental policies and government regulations.
* Coordinated warehouse activities, records control and purchasing.
* Collaborated with other departments to integrate logistics with business systems and processes.
* Resolved problems concerning transportation, logistics systems, imports and exports and customer issues.
* Analyzed all aspects of corporate logistics to determine most cost effective and efficient means of transporting products and supplies.
* Maintained metrics, reports, process documentation, customer service logs, training and safety records.
*Prepared and managed departmental budgets.
* Directed inbound and outbound transportation operations.
* Planned and implemented improvements to internal and external systems and processes.
EDUCATION
Mercer University
June 2006
Master of Science in Family Services/Therapy GPA 3.9
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