District Supervisor / President Counsel Member - New Mexico / Okla
Resume:
Chris Gustafson
Rio Rancho, NM *****
**********@*****.***
** ***** ********** ** *** consumer finance industry with multi unit and multi State operation experience.
Work Experience
District Supervisor / President Counsel Member - New Mexico / Oklahoma Regional Finance - Albuquerque, NM
November 2014 to Present
Multi-Unit Supervisor that works closely with branch managers to achieve district goals with Sales, Delinquency and Profit objectives, client service, compliance, human capital investment and retention, workforce excellence, and exception underwriting.
• Presidents Counsel-Part of a Senior Management team that advises on any subject matter that involves but not limited to review or implementation of company policy, incentives, targets, SOX or any company initiative
Roles/Accomplishments:
• Chairman's forum winner 2015-#2 Rank in the company
• CAD Contest winner-multi years
• Convenience check contest winner-multi years
• DQ Contest winner-multi years
• Race to Atlanta contest winner-2017
• Solicitation night contest winner-top 10%- 2017
• 2017 Performance Metrics ranking in the company: Profit-#3, Growth-#5, DQ-#12
• Chairman's forum winner 2018-overall results #1 rank in peer group & #6 in company
• 2018 to current- Presidents council member
• Chairman's forum winner 2021
Branch Manager II, AVP
One Main Financial - Gallup, NM
January 2011 to November 2014
• Develops new business, retains customers, and manages the loan portfolio. Key responsibilities include developing new sources of business, providing knowledge and expertise to employees regarding loan and insurance products, credit and delinquency decisions, difficult account problems, and servicing accounts. Manage human resources, establishes production goals, optimize profitability and control operating expenses. Train, develop and motivate staff. Fill in for DM in absence. Roles/Accomplishments:
• Wittman Area- DM development program- January 2012 to current
• Wittman Area- Leadership Award- 2012
• Schneider Division- Leadership Award- 2012
• Company Compliance Trend Report Committee Member- Representing Schneider Division- 2013 to current
• District and Area Branch of the Month Several times-consistent top performing branch
• Wittman Area- Go Beyond Program-Mentor 2013
• 2013 EPR Initial Ranking: #3 in peer Group, #1 in State
• 2013 Wittman Area Know Your # Champion
• 2013 Wittman Area 150+ STA Award winner
• 2013 Wittman Area Top CPL Award winner
• 2013 Lujan District Branch Manager of the Year
Branch Manager II AVP
Wells Fargo Financial Inc - Gallup, NM
January 2002 to January 2011
• Store Manager II, Santa Fe, NM: October 2009 to Jan 2011 • Store Manager II, Gallup, NM: May 2008 to October 2009 • Store Manager II, Clovis, CA: September 2005 to May 2008 • Store Manager, Los Lunas, NM: November 2003 to September 2005 • Assistant Store Manager, Albuquerque, NM: Credit Manager
Wells Fargo - Albuquerque, NM
January 2003 to November 2003
January 2002 to January 2003 Job duties performed at Wells Fargo including but not limited to: · Management of Store Employees,
Recruiting, Hiring, Terminating, Problem Solving, Coaching, Teaching, Development of new employees, Weekly Meetings with employees, Attended Round table meeting with upper management / corporate management / HR / Underwriting and Compliance on new implementations / strategies…, Ran various district captainship programs, Acted as District Manager on various tasks including but not limited to reporting, recruiting, day to day business when DM out and assisted DM on various tasks. Establishing/ Overseeing and keeping Partnerships with other Wells Fargo entities for cross sell opportunities and Auto dealerships. Implementing new products/strategies, Prospecting / Solicitation / Creation / Servicing of new and existing outside retail dealer financing, Cash handling and over sight correct cash procedures followed, Store Profit Planning, Store Bad Debt Management, Store Gain Goal, Projecting, Collections-
(Home Foreclosure, Auto Repossession, Court Proceedings, Chasing, Negotiating, Settling), Underwriting, Credit analysis, Customer service, Outbound calling, selling and directly over seeing the sale of credit products such as Consumer Mortgages (FHA, 1st, 2nd, home equity lines of credit), Auto loans, unsecured loans, visa credit cards, unsecured lines of credit, checking account referrals, insurance products like credit life, disability, involuntary unemployment, vehicle service contracts, home and Auto security plans. Adhere to company compliance standards, state and federal lending laws and regulations. Assist corporate in state audit. Make sure high level of ethical practices follows by employees and self at all times. Make sure the best company interest of Wells Fargo and customers are followed at all times. Career Accomplishments at Wells Fargo: · As a Credit Manager / Assistant Store Manager: Top sales person in the region for 2 yrs in a role including New Mexico, Arizona, and Southern California. I attended the 4 special events for outstanding sales results every 6 months for Presidents club. Sold over 4 million
$ in loans each year. Year-end personal ratings always at highest level · As a Store Manager: Took a store that never gained over 1 million to 3 million in gain in 1yr time frame as a 1st year mgr. Nominated for star performer. Was at highest year end rating for gain, profit and bad debt. Always had a favorable year end rating throughout management career. Attended many special manager events for contests and special recognition events. In California hired 25+ employees over the 3yr period there to help better staff the district and helped team member’s development to get promotions to Ast. Mgr / Store Manager. Every store I was involved in I was able to better the production, staff with quality hires and implement programs to be successful. I moved to different locations based on company’s need/request for me to do so, have been successful in changing environments and different markets. Education
Bachelor's degree in Liberal Studies (General Studies) With Business Minor University of Northern Iowa - Cedar Falls, IA
August 1999 to December 2021
pre-grad in General Studies
University of Nebraska-Lincoln - Lincoln, NE
August 1997 to December 1999
High school diploma
Gallup High School - Gallup, NM
August 1994 to August 1997
Skills
• See Resume for skills 20 years
• Loan Origination-unsecured-Credit card-auto-Mortgage (10+ years)
• Underwriting
• Fair Housing Regulations
• Loan Officer Experience
• Outbound Sales
• Credit Analysis
• Cold Calling
• Recruiting (10+ years)
• Auditing (10+ years)
• Problem management (10+ years)
• Insurance sales (10+ years)
• Team management (10+ years)
• SOX (10+ years)
• Public speaking (10+ years)
• Windows (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Powerpoint (10+ years)
• Virtualization-zoom-teams (10+ years)
• Travel availability (10+ years)
• Change management (10+ years)
• Legal case management (10+ years)
• Risk management (10+ years)
• Time management (10+ years)
• Forecasting (10+ years)
• Supervising experience
• Business Development
• Budgeting
• Multi-Sport Athlete (10+ years)
• College Football Scholarship at both Schools-Nebraska and Northern Iowa (5 years)
• English
• Fluent
Certifications and Licenses
Certified Notary Public
Driver's License
State of New Mexico Insurance Agent State of New Mexico Insurance Agent Vehicle, Casualty & Surety, Life, Accident & Health, Property, Marine & Transportation, Motor Club S.A.F.E- New Mexico-Mortgage loan originator licensed, NMLS-Registered Additional Information
College Football Scholarship athlete
• NCAA National Championship winner-Orange bowl
• Colligan Bowl
• NCAA Big 12 Championship
• NCAA II Gateway Semi-finals
YAFL FootBall coach
• Coached NM All Star Team
• Team winning record all years
• See Resume for 20 years Consumer Finance experience
Contact this candidate