*** **** *** *, ******** Park, MN ***** 612-***-**** ****.******@****.***
Gina Nelson
Experience
October 2003- present
Boston Scientific
Maple Grove, MN
Medical Device Specialist III
Works with Technicians to minimize down time and improvement yield by identifying and troubleshooting process and equipment issues.
Improves reliability of the process by identifying, communicating, and implementing process changes.
Working with Quality to improve processes by revising documents, processes, and methods.
Work with LFF or Trainer to improve material quality and delivery of components.
Responsible for the Quality, Lean, Safety, and continuous improvement of myself and others in the area.
Responsible for upholding GMP, SOP’s, SWR’s, and individual work instructions
Titled Trainer I
Titled Trainer March 2016-July 2017
Certified Back-up Trainer since 2003. Acted as Titled Trainer for EPIC October 2011-January 2015.
Knowledgeable of all processes within EPIC, BE, and Laser departments.
Jan 2002- April 2003
AFNI
Bloomington, IL
Customer Service
Answered service calls and received orders for 100 insurance agencies.
Promoted to “Offline” Projects and other miscellaneous jobs upon request.
Excellent Customer Service skills.
Sept 1998- Nov 2001
Deb Shop
Mankato, MN/Bloomington, IL
Retail Management
Responsible for staffing activities such as hiring, terminating, interviewing, training, and schedules.
Operated register activities such as sales, returns, exchanges, layaways, and special orders.
Performed Shrink Control activities such as markdowns, inventory, and maintained floor coverage.
Shipped and received merchandise.
Traveled to open new stores and train new employees.
Excellent Customer Service skills.
Started as Assistant Manager, promoted to Manager in September 2000 at the Mankato, MN location. Then transferred to Bloomington, IL in June 2001 to be a Co-Manager.
Feb 1998- Sept 1998
Imaginarium
Roseville, MN
Supervisor
Opened and closed the store.
Shipped and received merchandise.
Operated register activities such as sales, returns and exchanges.
Performed Shrink Control activities such as markdowns, inventory, and maintained floor coverage.
Excellent Customer Service skills.
Education
Sept 1998-June 1999
University of Minnesota- Mankato
Mankato, MN
Sept 1997- June 1998
North Hennepin Community College
Brooklyn Park, MN
Skills and Abilities
4 years Management experience.
Proficient at SAP, MES, Microsoft Office Suite.
Individually and team oriented.