System Analyst Service
Resume:
CAROLYN AUSTIN
**********@*****.***
PARKER, CO 80134
OBJECTIVE
I am looking to stay in the IT Analyst industry and move forward with my job description as a
Senior Systems Analyst.
THINGS ABOUT ME
I worked 27 years (Pacific Life Ins) as a Systems
Analyst, Energetic, people-pleaser, great
communication, innovative, interpersonal skills,
problem-solving, time management, customer
service, leadership, active listening, work well as an individual and as a team player in the
Corporate environment.
SKILLS
• Agile/Scrum/Kanban/Sprint/
• Waterfall
• Service Now/JIRA/ Confluence
• Workplace/Workday
• Mainframe/ JCL/ TSO
• XML/ DB2/ SQL
• CFAD/ DTCC
• Cyberlife System/Excel/ Word
• MS Teams/MS Project
• Beyond Compare
• UAT & Regression Testing
EXPERIENCE
IT SENIOR SERVICE SYSTEM ANALYST (ADMIN & FINANCIAL) - PACIFIC LIFE INSURANCE
2002-2021
• Project SME and Team lead of the Pacific Life Insurance Mutual Funds for the Variable Universal Life/VUL products adding new funds to the Pacific Select Funds, Variable Insurance Trust Funds & Hedge Funds (Including maintenance with Fund Closures, Fund Name Changes & Fund Fiduciary/Manager Name changes).
• Develop solutions to complex problems, requiring the regular use of ingenuity.
• Formulate and define system scope, objectives, and overall functions of system requirements.
• Analyze, develop, and revise system logic to prepare detailed technical system specifications from which software applications will be written.
• Production support for specific issues as they occur and perform the analysis to fix/code and correct.
• Lead weekly status meetings to give updates on the system work request status for management.
• Use the Methodologies/Agile/Kanban – Plan, Analyze, Design, Test, & Deployment.
• Work with several Company Integrations, interfaces & TPA to ensure all project signoffs are completed with smooth Implementation. IT INFORMATION SERVICES (SYSTEM ANALYST) – PACIFIC LIFE INSURANCE 1999-2002
• Assisted conversion and production support of all Vector system products to new Cyberlife system.
• Analyst support and clean-up of some of the older Vector production products.
• Supported system work requests with analysis to fix/code and correct the system for Cyberlife system production support.
PRODUCT IMPLEMENTATION SYSTEM ANALYST – PACIFIC LIFE INSURANCE 1994-1998
• Worked with several Variable Universal Life products and supported developers within the Vector system for coding and system testing.
• Supported with analysis to fix/code and correct the system for production support. ACCOUNTING CONTROL SERVICE ANALYST – PACIFIC LIFE INSURANCE 1989-1994
• Validate and research of the daily balance reports, general ledgers, pseudo reporting, daily error reports, and ‘system out of balances’.
• Notify Management and Client Services with any critical issues to be resolved immediately.
EDUCATION
• GENERAL EDUCATION
Cypress High School
• COURSES FOR IT DEVELOPMENT
Cypress Jr College
• ANALYST & ACCOUNTING COURSES
Pacific Life
VOLUNTEER EXPERIENCE OR LEADERSHIP
• I volunteered 10+ years ‘Race for the Cure’ at the Susan G. Komen foundation.
• I supported the United Way Campaigns for Pacific Life.
• I supported the Disneyland Cleanup
• I supported the City of Hope for Cancer
• I supported March of Dimes
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