CAROLYN AUSTIN

ads83p@r.postjobfree.com

714-***-****

**** ***** ****

PARKER, CO 80134

OBJECTIVE

I am looking to stay in the IT Analyst industry and move forward with my job description as a

Senior Systems Analyst.

THINGS ABOUT ME

I worked 27 years (Pacific Life Ins) as a Systems

Analyst, Energetic, people-pleaser, great

communication, innovative, interpersonal skills,

problem-solving, time management, customer

service, leadership, active listening, work well as an individual and as a team player in the

Corporate environment.

SKILLS

• Agile/Scrum/Kanban/Sprint/

• Waterfall

• Service Now/JIRA/ Confluence

• Workplace/Workday

• Mainframe/ JCL/ TSO

• XML/ DB2/ SQL

• CFAD/ DTCC

• Cyberlife System/Excel/ Word

• MS Teams/MS Project

• Beyond Compare

• UAT & Regression Testing

EXPERIENCE

IT SENIOR SERVICE SYSTEM ANALYST (ADMIN & FINANCIAL) - PACIFIC LIFE INSURANCE

2002-2021

• Project SME and Team lead of the Pacific Life Insurance Mutual Funds for the Variable Universal Life/VUL products adding new funds to the Pacific Select Funds, Variable Insurance Trust Funds & Hedge Funds (Including maintenance with Fund Closures, Fund Name Changes & Fund Fiduciary/Manager Name changes).

• Develop solutions to complex problems, requiring the regular use of ingenuity.

• Formulate and define system scope, objectives, and overall functions of system requirements.

• Analyze, develop, and revise system logic to prepare detailed technical system specifications from which software applications will be written.

• Production support for specific issues as they occur and perform the analysis to fix/code and correct.

• Lead weekly status meetings to give updates on the system work request status for management.

• Use the Methodologies/Agile/Kanban – Plan, Analyze, Design, Test, & Deployment.

• Work with several Company Integrations, interfaces & TPA to ensure all project signoffs are completed with smooth Implementation. IT INFORMATION SERVICES (SYSTEM ANALYST) – PACIFIC LIFE INSURANCE 1999-2002

• Assisted conversion and production support of all Vector system products to new Cyberlife system.

• Analyst support and clean-up of some of the older Vector production products.

• Supported system work requests with analysis to fix/code and correct the system for Cyberlife system production support.

PRODUCT IMPLEMENTATION SYSTEM ANALYST – PACIFIC LIFE INSURANCE 1994-1998

• Worked with several Variable Universal Life products and supported developers within the Vector system for coding and system testing.

• Supported with analysis to fix/code and correct the system for production support. ACCOUNTING CONTROL SERVICE ANALYST – PACIFIC LIFE INSURANCE 1989-1994

• Validate and research of the daily balance reports, general ledgers, pseudo reporting, daily error reports, and ‘system out of balances’.

• Notify Management and Client Services with any critical issues to be resolved immediately.

EDUCATION

• GENERAL EDUCATION

Cypress High School

• COURSES FOR IT DEVELOPMENT

Cypress Jr College

• ANALYST & ACCOUNTING COURSES

Pacific Life

VOLUNTEER EXPERIENCE OR LEADERSHIP

• I volunteered 10+ years ‘Race for the Cure’ at the Susan G. Komen foundation.

• I supported the United Way Campaigns for Pacific Life.

• I supported the Disneyland Cleanup

• I supported the City of Hope for Cancer

• I supported March of Dimes

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