Agent Assistant Insurance

Bryan Copper

404-***-**** E: *************@*****.***

John's Creek, GA 30097

PROFESSIONAL SUMMARY

Driven Agent adept at monitoring and tracking potential leads and maintaining files aimed at expanding the book of business and securing additional revenue. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

SKILLS

Licensed Insurance Agent

Leadership ability

Friendly and personable

Motivational style

Ability to work independently

Business recordkeeping

WORK HISTORY

AGENT 04/2016 to CURRENT

Allstate Insurance Stone Mountain, GA

Assisted callers to achieve organizational goals

Obtained client information by answering telephone calls

Compiled lists of potential clients to develop and expand book of business

Informed clients of policies and procedures

Quoted prices and credit terms to prepare sales contracts

Resolved caller issues quickly and thoroughly

ABH 05/2015 to 03/2016

United States Navy Norfolk, VA

Oversaw repair and maintenance, including electrical and environmental systems for various types of aircraft

Observed all safety regulations when working in or near hazardous zones

Tracked personnel and supplies within company

BELLMAN 09/2013 to 08/2014

Sheraton Hotel Atlanta, GA

Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, Internet access and locks worked

Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts

Responded immediately to any guest requests or concerns and promptly resolved issues

Escorted guests to and from rooms and assisted with baggage

AGENT ASSISTANT 06/2002 to 08/2013

Allstate Insurance Stone Mountain, GA

Assisted customers with insurance and sales

Took payments, quotes, and took pictures of insured properties

Cultivated productive relationships with clients to increase profits and expand customer base

Organized information by studying, analyzing, interpreting and classifying data

Audited 100's calls to evaluate quality, accuracy and service levels of interactions

EDUCATION

Bachelor of Arts Economics 05/2010

Morehouse College, Atlanta, GA

Associate of Science Science

Georgia Military College, Milledgeville, GA

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