Customer Service Representative
Resume:
ASHLEY LUDDEN
**** ******** **. *********,**.****5
***********@******.***
OBJECTIVE
Seeking to obtain and progress in a federal position utilizing acquired skills through specialized training and empirical knowledge of customer service, administrative and personnel management.
SUMMARY OF QUALIFICATIONS
Customer service professional with more than 10 years’ experience working in calls centers and the food service industries. Consistently maintained positive interactions with customers in scheduling appointments, interviews, and orientations. Time management and problem-solving abilities are beyond reproach as team leader in a demanding position with an extremely high operational tempo resulted in numerous commendations and praises from customers, peers, and management. Proven ability to provide excellent customer service during busy and austere environment.
•Strong oral ability to communicate clear and concise
•Quick thinker and multi-tasker
•Professional work ethics in problem solving with dignity and respect
•Excellent team worker and collaborator
•Astute listening and time management skills
Professional Skills
Operations computer knowledge includes Microsoft Office Suite- Word, Excel, PowerPoints, Access, Outlook, Internet Explorer and a wide array of media programs
Core Competences
Strategical long- and short-range calendar planning. Customer Relations. Organizational Office and Clerical Management. Trainer/Employee Development. Equipment and Logistical Operations.
EMPLOYMENT HISTORY
Panda Express
Cash register/ Kitchen Team Leader
29722 Rice Rd Ft. Gordon
Augusta, GA
September 2021 - Present
Prepare and conduct daily food preparation duties and services on a
Military training post for approximately 10,000 soldiers and their families. Kitchen Team Lead duties consist of inspecting staff members uniforms and required personnel standards compliance, schedules workers weekly job hours, pay accounts, monitors food preparation and sanitation for code accuracy and health standards in accordance with company, local and federal regulatory guidance. Assist with all logistical aspects of ordering food and equipment supplies to maintain adequate stockage levels. Ensures food portions are adhered to and served properly to include safety and funds security.
Sitel
Customer Service Representative
2115 Windsor Spring Rd. Augusta, Ga, 30906
August 2019- October 2020
Provides customer service with answering phone calls, scheduling appointments for in office face to face as well as telephonically, zoom and other social media conferences.
Assist customers with question complaints and understanding credit card statements. Process customers credit card payments. Maintains customer profiles to ensure proper representation during crisis and disputes settlements. Utilizes a wide array of Microsoft systems and tools to initiate, assist and service customers.
Youth Challenge
Cook Helper
245 Cub Dr. Fort Gordon GA.
Jan 2019- Aug 2019
Provided assistance to cooks with food preparation and serving. Prepared uncooked food items for conditioning and health sanitization. Organize workstations with correct supplies and food item inventories. Serves food buffet or single line cafeteria style. Operates and breaks down and cleans all equipment assigned to food service and related areas.
DIRECTV
Customer Service Representative
Sep 2017- Jan 2019
Handling customers complaints and troubleshooting technical issues with help from various systems. Answering questions about company’s product or services. Processing orders and transactions. Delivering information about company’s offering.
Gordon Club Catering and Conference Center
Waitress/food service
Feb 2007- Aug 2017
Setup dining room area for patrons at banquettes and military events. Prepare, serve and setup table and buffet area. Prepare uncooked food items. Breaks down and cleans food station and all equipment assigned to food service and related areas.
EDUCATION HISTORY and GOALS
Christian Kingdom Academy Augusta, Ga.-High School Diploma-2006
Pharmacy Technician Training for Life Center- Graduate 2017
Augusta Technical College- seeking an Associate of Arts Degree 2006- TBD
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